[Hiring] D365 Customer Engagement Business Analyst @Outforce

Role Description

The D365 Customer Engagement (CE) Business Analyst (Techno-Functional) serves as a key liaison between business stakeholders and technical teams, responsible for analyzing business requirements, designing scalable solutions, configuring Microsoft Dynamics 365 Customer Engagement, and supporting end-to-end implementation and optimization initiatives.

• Combines strong business analysis capabilities with deep working knowledge of the Microsoft Power Platform and D365 CE ecosystem.
• Partners with Sales, Marketing, Customer Service, Project Management, Operations, Finance, and IT teams to identify opportunities for process improvement.
• Defines solution requirements, configures system functionality, and supports integrations with enterprise platforms such as D365 Finance & Operations (F&O), ERP systems, HRIS applications, and third-party solutions.
• Possesses a strong technical foundation and is capable of independently configuring solutions, designing complex workflows, troubleshooting issues, supporting integrations, performing data analysis and migrations.
• Comfortable leading business discussions with executive stakeholders and working through technical requirements, data models, security designs, workflow logic, integration specifications, and solution deployment considerations with technical teams.

Qualifications

• Bachelor's degree in Business, IT, Computer Science, Finance, Marketing, or a related field.
• 5+ years of Business Analyst or techno-functional consulting experience.
• 3+ years of hands-on Microsoft Dynamics 365 CE experience.
• Strong knowledge of D365 CE modules (Sales, Customer Service, Marketing, Project Operations) and Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
• Experience with CRM implementations, integrations, data migration, system configuration, and production support.
• Ability to translate business requirements into scalable system solutions and work across business and technical teams.
• Experience with Agile delivery methodologies and enterprise applications.

Requirements

• Microsoft Dynamics 365 or Power Platform certifications (Nice to Have).
• Experience integrating D365 CE with Finance & Operations, ERP, HRIS, or third-party applications (Nice to Have).
• Exposure to global or multi-entity environments and post-go-live support (Nice to Have).

Benefits

• Competitive compensation package aligned with your skills and experience.
• Night differentials pay to help maximize your earnings.
• Comprehensive HMO coverage, including a free dependent on Day 1.
• Employee referral program with rewarding incentives.
• 20 days of annual leave, giving you flexibility to manage your time.
• Engaging team activities and events to keep work enjoyable.
• Build strong, high-impact connections with key stakeholders across the business.
• Take part in client engagement initiatives to elevate your professional experience.