[Hiring] D365 CE Functional Solution Architect @MCA Connect

Role Description

The D365 CE Functional Solution Architect leads the business design and capability roadmap for CE/CX transformation programs. This role facilitates discovery, defines future-state processes, translates business outcomes into CE solution direction, and partners with technical architecture and delivery teams to deliver practical, adoptable solutions.

• Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions.
• Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements.
• Own functional solution direction for Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Customer-service, Project Operations touchpoints, and related Power Platform capabilities where applicable.
• Create business process flows, user stories, acceptance criteria, backlog structure, prioritization recommendations, and phased implementation roadmaps.
• Partner with technical architects to validate data model, security, integrations, reporting, and non-functional implications of functional design decisions.
• Guide configuration decisions to balance standard Microsoft functionality, client-specific requirements, adoption value, and long-term maintainability.
• Lead business readiness activities including process validation, UAT strategy, training approach, change impacts, stakeholder communication, and adoption planning.
• Support presales and account growth through discovery leadership, solution storytelling, scope definition, assumptions, estimates, demos, proposal input, and sales-to-delivery handoff.
• Serve as the bridge between strategy, solution design, and delivery execution by ensuring process recommendations can be configured, adopted, measured, and governed within the client’s operating model.

Qualifications

• Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models.
• Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities.
• Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables.
• Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization.
• Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs.
• Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials. Change management certification is preferred.

Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support