[Hiring] Cybersecurity Customer Trust Program Manager @Blue Yonder

Role Description

Blue Yonder is seeking a Cybersecurity Customer Trust Program Manager (Cyber Trust Advisor I) to support and deliver our Security Communications program. This role is ideal for someone who can translate cybersecurity topics into clear communications, training, and customer guidance while coordinating effectively across teams.

• Support and coordinate communication initiatives that strengthen customer trust and security transparency.
• Develop and deliver clear technical and non-technical communications, training, and educational materials related to incident response, security awareness, and other cybersecurity topics.
• Aggregate data from multiple sources to enable effective decision-making.
• Advise on communications strategy, manage unpredictable issues, and address blockers.
• Drive continuous improvement by embracing new tools, strategies, and processes.
• Track, analyze, and report on progress against goals and overall program health.

Qualifications

• 5+ years of program management or professional consulting experience.
• Direct experience developing and delivering training or educational content related to incident response, security awareness, or other cybersecurity topics.
• Proven ability to partner cross-functionally with technical and non-technical teams, including presales, sales, and customer account teams, to clearly explain the organization’s security posture.
• Experience supporting customer-facing communications during security events or incidents, including partnering with account teams on sensitive or challenging customer calls.
• Bachelor’s degree in Communications, Business Management, Computer Science or related field.

Requirements

• Experience in IT security and/or cloud technology (e.g., incident response, security operations, public relations).
• Ability to communicate complex topics effectively and exercise high judgment under pressure.
• Experience using data and metrics to identify and drive improvements.

Benefits

• Comprehensive Medical, Dental and Vision.
• 401K with Matching.
• Flexible Time Off.
• Corporate Fitness Program.
• A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more.