[Hiring] CX Team Lead @System Pavers

Role Description

System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win.

This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect. This is a player-coach role. We want someone who can design and build, not just direct.

If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you.

Qualifications

• 10+ years of software development experience
• 4+ years leading or mentoring a development team
• Hands-on experience with marketing automation platforms or CRM-adjacent integrations
• Proven track record integrating or evaluating AI/ML tools in a production environment
• Experience working in Azure (.NET ecosystem preferred)
• Strong understanding of API design and third-party integration patterns
• Comfort working in an Agile/Scrum environment with ADO or equivalent
• Excellent communication — you can present to business stakeholders and write clean technical specs

Requirements

• Lead, mentor, and develop a team of engineers focused on the CX workstream
• Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture
• Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development
• Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration
• Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions
• Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey
• Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction
• Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations
• Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours
• Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements
• Participate actively in QA and testing — you are responsible for test execution and bug resolution; the QA Lead owns the sign-off gate
• Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4

Benefits

• Company in scale mode — new markets opening every year
• Greenfield technology environment — you're not inheriting debt
• AI-first culture — we expect and fund AI tool adoption
• Direct impact — your work drives revenue and customer experience
• $140,000 – $160,000 base salary + annual bonus opportunity
• Fully remote — work from anywhere in the US
• Collaborative leadership team — high trust, low bureaucracy
• Clear growth path as the technology organization matures