[Hiring] Customs Traffic Agent - Air & Sea @Livingston International

Role Description

The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada).

Key Duties & Responsibilities

• Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required.
• Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release.
• Confirm that Customs releases and steamship releases are obtained.
• Verify supplementary charges prior to payment of invoices.
• Maintain superior working relationship with clients, teams, co-workers, transport companies, and warehouses.
• Track/trace shipments to avoid potential storage/demurrage liabilities and ensure delivery has been completed.
• Process emails on live shipments and import files into systems for clearance.
• Complete delivery orders and arrange pick-up.
• Complete payment of freight/terminals by guarantee, check, or wire transfer as needed.

Qualifications

• 2+ years of related experience.
• Familiarity with credit policies, traffic and forwarding methods, procedures, and industry standards.
• Must be able to coordinate desired delivery arrangements for clients from transportation companies.
• Familiarity with customs release process.
• Client service oriented – people skills with internal/external clients and coworkers.
• Excellent oral and written communication, and strong organizational skills.
• Excellent organizational skills, high attention to quality, detail, and accuracy, combined with the ability to manage multiple high priority tasks.
• Strong interpersonal skills with the ability to effectively communicate both orally and in a written context.
• Ability to work in a team environment and to interface with cross-functional teams.
• Exceptional time management, attention to detail, accuracy, and completeness.
• Strong analytical and problem-solving abilities.
• Quick learner who thrives in a dynamic, rapidly changing environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong organization and problem-solving.
• Prioritization and time management.

Requirements

• 2 years of related experience.
• Required: High School/GED or equivalent.

Competencies

• Business Acumen and Straight Talk.
• Agility.
• Customer First Focus.
• Inclusion and Collaboration.
• Accountability.
• Leading and Developing.