[Hiring] Customs Import Specialist @GHY International

Role Description

As a Customs Import Specialist (CIS), you’ll play a key role in keeping our clients’ shipments moving across the border. Reporting to the Client Care Manager, you’ll manage customs releases across multiple transportation modes, review documentation, communicate with clients and carriers, and help resolve issues before they become delays.

This is a role for someone who can think on their feet, prioritize what needs attention first, and take pride in getting the details right.

What You’ll Do:

• Keep shipments moving.
• Monitor assigned entries and prioritize shipments based on arrival times to support timely customs clearance.
• Work across transportation modes.
• Process customs entries for truck, rail, ocean, and air shipments.
• Handle the details that matter.
• Complete in-bonds, AES filings, prior notices, manifests, ISF submissions, and other required customs documentation.
• Catch issues before they become delays.
• Review documentation for completeness and accuracy before entries are submitted.
• Keep everyone connected.
• Communicate with clients, carriers, vendors, and internal teams by phone and email to gather information and resolve issues.
• Know when something needs attention.
• Monitor entry dashboards, identify time-sensitive or “moment of truth” shipments, and escalate issues when necessary.
• Be part of the solution.
• Work alongside your teammates to respond to changing priorities and deliver dependable service to our clients.

Qualifications

• Ability to represent GHY professionally and collaborate effectively.
• Strong prioritization skills in a fast-paced, changing environment.
• Self-motivated and able to work independently.
• Exceptional attention to detail and problem-solving skills.
• Proficiency in Outlook, Word, and Excel.
• Excellent oral and written communication skills.
• Ability to meet tight deadlines.

Requirements

• Completion of Grade 12 Education.
• Prior Brokerage Services/Logistics Experience Preferred.
• Experience with customs entry processing, transportation documentation, or international trade is an asset.
• A willingness to learn, grow your customs knowledge, and build your career in the industry.

Benefits

• Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
• Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Keep Growing: Access ongoing learning through our internal university and leadership development programming.
• More Than Work: Opportunities to connect, contribute, and have some fun through our Giveback Committee, Social Committee, and Cultural Ambassadors.