[Hiring] Customs Clearance Coordinator @A & A Customs Brokers

Role Description

Know your way around softwood lumber entries? We’re looking for an experienced Customs Clearance Coordinator to join our Lumber Team and keep cross-border lumber shipments moving. The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately and efficiently, in compliance with all U.S. Customs regulations. You’ll join our dedicated Lumber Team, supporting importers in one of A & A’s core specialties. This position works independently to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service. This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service.

Qualifications

• Previous customs entry release experience
• Experience processing entries across multiple modes (highway, rail, air, ocean)
• Strong accuracy and ability to handle large volumes of work under deadlines
• Ability to work independently and manage your own workload
• Strong customer service and communication skills
• Preferred: Experience with Softwood Lumber Entries
• Preferred: CCS designation or Licensed Customs Broker (LCB) certification
• Preferred: Experience working with Partner Government Agencies (e.g., FDA, USDA)

Requirements

• Review shipment documentation and prepare U.S. customs release entries for processing
• Classify goods under the Harmonized Tariff Schedule (HTSUS) accurately and consistently
• Communicate with clients to clear shipments, provide status updates, and resolve documentation issues or customs holds
• Ensure every shipment is released, classified, and billed accurately and on time
• Respond to general inquiries professionally by phone, email, and internal channels
• Prepare all import documentation in compliance with U.S. Customs and Border Protection regulations
• Maintain working knowledge of ports of entry across the U.S. and Canada
• Support other operational tasks as needed

Benefits

• Remote work from most US locations
• Competitive pay and full benefits: medical, dental, vision, and a 401k
• Perks you won’t find everywhere: Honeymoon Hi-5 paid leave, tuition reimbursement, and a bonus for obtaining industry certifications
• Recognition for strong work through merit increases and bonuses
• Our four values guide how we work: Serve With Enthusiasm, Make It Happen, Play as a Team, and Learn & Grow.
• We believe great client service starts with a team that feels supported, so that’s where we invest first.

Company Description

A & A Customs Brokers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.