[Hiring] Customer Reliability Engineer @IPID

Role Description

As a Customer Reliability Engineer, you will own the reliability, availability, and operational excellence of iPiD's production platforms. You will build and maintain practices that keep our services secure, scalable, and running smoothly, working across Engineering, Product, and Operations.

• Support releases, solve complex production challenges, and continuously improve platform resilience.
• Lead technical delivery for customer implementations, particularly on-premise deployments, from installation through to go-live.
• Drive investigation, resolution, and continuous improvement when issues arise to ensure customer confidence in iPiD.

Core Responsibilities

• Own end-to-end deployment of the product on Kubernetes, including rollout, rolling updates, rollback, scaling, and pause/resume of releases.
• Ensure product health and reliability through monitoring, logs, traces, dashboards, and SLOs/SLIs with error budgets.
• Provide customer-facing technical operations, assisting customers with on-prem deployments and delivering technical assistance for hosted deployments.
• Maintain per-customer environment knowledge, including architecture, configurations, requirements, and customizations.
• Govern configuration consistency across customers and environments using configuration management and GitOps-style single-source-of-truth.
• Drive continuous operational improvement by codifying resolutions, root causes, and best practices into a knowledge base, automation, and runbooks.
• Partner cross-functionally with Engineering, Product, and Operations teams to support production readiness, release planning, UAT, and production go-live sign-off.

Qualifications

• 5+ years of experience in infrastructure, DevOps, or Site Reliability Engineering roles, ideally within fintech, financial services, or another regulated environment.
• Hands-on experience with Kubernetes and Helm in production.
• Infrastructure as code and configuration management experience (Terraform, Ansible, or equivalent).
• Experience creating and maintaining CI/CD pipelines.
• Linux and cloud-native security fundamentals.
• Strong coding and scripting skills with a focus on automation and efficiency.
• Customer technical operations experience, including enterprise customer engagement and escalation leadership.
• Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship.

Nice to Have

• Modern software development knowledge.
• Experience working in a globally distributed start-up or high-growth environment.

Benefits

• Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention.
• Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech, and technology.
• Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP).