[Hiring] Customer Intelligence Unit @Thread Bank
Mar 28, 2025 - Thread Bank is hiring a remote Customer Intelligence Unit. 💸 Salary: unspecified. 📍Location: USA.
Who We Are
We believe the future of banking is digital, connected, contextual, and customer-first.
We dreamed of a better way of banking for businesses and their busy owners, so we built Thread Bank. Our digital-first solutions combine best-in-class technology with a streamlined customer experience to reduce the time, effort, and mental energy required to do everyday business and personal banking.
Next, we created an easy-to-implement, easy to sell, embedded banking solution. It empowers business technology platforms to offer the same simplified, secure, small business banking experience we offer our customers. These partners use our embedded banking to diversify and strengthen relationships with their customers, who in turn experience digital banking provided by people they trust.
And we didn’t stop there.
We are continually innovating and investing in building our financial ecosystem. Through meticulously selected partnerships, we utilize our technology platform and charter to empower other banks, credit unions, and Fintechs to integrate fully compliant financial solutions into their customer experience without the hassle of building them.
Connected, together, we thrive.
Position Summary
The Customer Intelligence Unit (CIU) Onboarding Manager is responsible for managing BSA/AML/Sanctions related onboarding functions that can include: Customer Identification Program (CIP) collection/screening, customer verification (Know Your Customer “KYC”), customer review process, sanctions screening, Politically Exposed Persons (PEP) screening, adverse media identification, Customer/Enhanced Due Diligence (CDD/EDD) testing/review, and escalation of suspicious activity to the Financial Intelligence Unit (FIU). Essential functions can vary based on specific duties assigned
Essential Functions
- Serve as subject matter expert (SME) for KYC onboarding
- Perform timely reviews per SLAs set for onboarding policies and perform assigned duties within the expected delivery dates.
- Conduct CIP screening and verification utilizing relevant systems.
- Review and escalation of various matters notified and escalated to the FIU, by various facets of the business, with respect to the due-diligence process.
- Perform Client Due Diligence testing and review, utilizing internal and third-party research tools.
- Perform Enhanced Due Diligence for High-Risk clients utilizing internal and third-party research tools.
- Oversee a team conducting similar activities to those above, and ensure consistency across all FTEs for Bank policy and procedure.
- Provide appropriate feedback to the Bank and FCC stakeholders.
- Work with senior BSA management to gather information and documentation required to resolve matters.
- Work to ensure high quality standards are maintained within the Bank for KYC.
- Maintain inventory of all Bank onboarding processes and vendors, workflows, and thresholds.
- Identify and escalate matters containing potentially suspicious activity, Bank policy violations, or matters that may pose a higher risk to the Bank.
- Assist in monitoring of onboarding trends across front-line and proactively gather information to support this process.
- Work with other teams on the formulation of all facts and documents relevant to suspicious activity escalation. Utilize a wide variety of resources, both public and non-public, to fully investigate matters involving possible financial crime activity.
- Build a world class CIU Onboarding Team.
- Maintain a high level of confidentiality in all dealings with both internal and external stakeholders.
- Maintain knowledge in laws and regulations pertaining to AML/CFT/BSA.
Desired Knowledge, Skills, and Abilities
- Strong critical thinking, analytical, and problem-solving skills;
- Ability to identify fraudulent, unusual and/or suspicious activity and understand when it needs to be escalated;
- Ability to organize, analyze, and interpret data to explain complex irregularities or trends.
- Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment;
- Self-motivated, dependable, adaptable, and detail-oriented with strong research and organizational skills;
- Ability to handle and accomplish multiple tasks and resolve competing priorities effectively;
- Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus;
- Excellent oral and written communication skills;
- Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence;
- Ability to interface with all business lines and legal entities and people of varying level, title and knowledge;
- Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and related requirements.
- Knowledge and understanding of BSA/AML regulations.
- 2-3 years of case management/SAR filing experience.
- Familiarity with various AML monitoring systems and commercial research databases.
- Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions.
- CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred
- Bachelor’s degree preferred
Working Conditions
Remote roles, no matter if hybrid or 100% full time, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is
not supplied by use of cellular data (hot spot). Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology are delivered
Travel
Travel may be required for attendance at meetings as needed.
EEO Statement
Thread Bank is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Thread Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Thread Bank will not tolerate discrimination or harassment based on any of these characteristics. Thread Bank encourages applicants of all ages.
By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
