[Hiring] Customer Engineer, AI & Integrations @Bask Health

Role Description

We're looking for a Customer Engineer, AI & Integrations to help merchants implement, configure, troubleshoot, and adopt Bask Health's supported AI capabilities and third-party software integrations. This is a customer-facing technical position that combines integration engineering, SaaS troubleshooting, technical onboarding, and customer enablement.

• Work directly with customers and collaborate with Customer Success, Product, and Engineering to solve technical challenges involving connected software systems.
• Help customers understand supported integration capabilities, investigate technical problems, and navigate implementation requirements.
• Develop a strong understanding of the platform's technical architecture and supported merchant-facing workflows.
• Support technical onboarding for customers implementing approved integrations.
• Review integration documentation and explain relevant configuration steps.
• Communicate integration requirements, dependencies, and constraints clearly.
• Investigate technical issues affecting supported API connections.
• Troubleshoot authentication, authorization, request formatting, and response-handling problems.
• Document technical findings and recommended next steps.
• Participate in technical onboarding calls and implementation discussions.
• Support customer adoption of approved AI-enabled platform functionality.
• Help customers understand how supported AI features are configured and used.
• Document implementation outcomes and unresolved technical risks.
• Manage multiple customer implementation and troubleshooting requests.
• Take ownership of technical follow-up responsibilities.
• Help customers make effective use of supported technical capabilities.

Qualifications

• 3+ years of relevant experience in Customer Engineering, Solutions Engineering, Integration Engineering, Technical Support Engineering, or a related technical SaaS role.
• Hands-on experience supporting or troubleshooting software integrations.
• Strong understanding of REST APIs and HTTP fundamentals.
• Experience investigating API authentication and authorization issues.
• Ability to read and interpret JSON payloads and API responses.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical customers.
• Strong problem-solving skills and attention to detail.
• Willingness to learn AI-enabled software functionality and integration patterns.

Requirements

• Experience using Postman, Insomnia, curl, or similar API testing tools.
• Familiarity with webhooks and event-driven integration concepts.
• Comfortable reading technical documentation and investigating unfamiliar systems.
• Ability to document technical problems clearly and accurately.
• Experience preparing reproducible bug reports and engineering escalations.
• Understanding of secure API credential handling and access control principles.
• Availability to collaborate during required U.S. Eastern Time working hours.

Benefits

• Opportunity to work in a growing software company with evolving technical requirements.
• Collaborative environment that values ownership, technical accuracy, and continuous improvement.

Nice to Have

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
• Experience supporting AI-enabled SaaS products or AI API integrations.
• Familiarity with large language model APIs and related application workflows.
• Experience integrating with OpenAI, Anthropic, or other AI service APIs.
• Experience working with Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.
• Familiarity with data privacy and security requirements in regulated environments.