[Hiring] Customer Engagement Applications Engineer @KLA

Role Description

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements – primary location is in Southern California (Greater Los Angeles and/or Southern California Area).
• Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications – “Process Transfer”.
• Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements.
• On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.
• Collaboration with internal SPTS hardware and factory groups to ensure:
  • Proper tool/module software and hardware setup
  • Timely and appropriate issues reporting
  • Smooth timeline for process qualifications
• Collaboration with sales team on new applications or potential for future tool sales.
• Make presentations for all onsite projects – executive reviews and detailed summaries.
• Proactive offering of solutions where required – current and future-facing.
• In-depth compilation analysis of data – some of it complex with multiple variables.
• Develop familiarity with necessary process modules and endpoint capabilities.

Qualifications

• Educated to degree level in a relevant science or engineering discipline.
• Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows).
• Knowledge of clean room procedures and analytical instrumentation desired.
• Experience of report writing / progress presentations on a routine and frequent basis – using the Microsoft Office Suite.
• Familiarity with basic Lean/6-sigma concepts desired.
• Familiarity with using AI (CoPilot) for efficient workflows.
• Experience dealing with customers and ability to handle difficult situations.

Requirements

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.

Benefits

• Base Pay Range: $102,000.00 - $173,400.00 Annually.
• KLA’s total rewards package may include participation in performance incentive programs and eligibility for additional benefits including but not limited to:
  • Medical, dental, vision, life, and other voluntary benefits.
  • 401(K) including company matching.
  • Employee stock purchase program (ESPP).
  • Student debt assistance.
  • Tuition reimbursement program.
  • Development and career growth opportunities and programs.
  • Financial planning benefits.
  • Wellness benefits including an employee assistance program (EAP).
  • Paid time off and paid company holidays.
  • Family care and bonding leave.
• Interns are eligible for some of the benefits listed.