[Hiring] CRM Training & Adoption Leader @Omnicell

Role Description

As our CRM Training & Adoption Leader, you’ll play a pivotal role in elevating how our teams engage with data, tools, and processes to accelerate growth and efficiency. This is more than a training role—it’s an opportunity to shape enterprise-wide CRM adoption, influence strategic decision-making, and empower teams across Sales, Finance, IT, Operations, and Marketing.

If you’re energized by driving change, improving user experience, and turning insights into action, you’ll find a powerful platform here to make a lasting impact.

What You’ll Do

• Drive Salesforce Adoption & Enablement:
  • Serve as the subject matter expert for Salesforce training and user enablement, ensuring the platform is leveraged as a strategic growth driver.
  • Lead enterprise-wide CRM training initiatives, supporting new hires through executive leadership with scalable and engaging solutions.
  • Champion user engagement by promoting feature discovery, onboarding excellence, and sustained adoption.
• Lead Strategic Transformation Initiatives:
  • Design and execute large-scale CRM deployment training programs, ensuring smooth adoption during system and process changes.
  • Partner cross-functionally with Sales, Finance, IT, Operations, and Marketing to align CRM capabilities with business goals.
  • Translate business requirements into actionable CRM solutions that enhance efficiency and effectiveness.
• Optimize Sales Performance & Insights:
  • Enable sales process mapping and optimization, ensuring CRM workflows reflect real-world selling motions.
  • Support sales pipeline visibility and forecasting accuracy through effective CRM utilization.
  • Drive accountability by partnering with leadership to monitor and enforce CRM usage and adoption metrics.
• Deliver Data-Driven Impact:
  • Develop and deliver executive-level reporting and insights that highlight training effectiveness and adoption trends.
  • Identify opportunities to innovate and streamline processes, enhancing productivity and customer experience.
  • Ensure compliance with Sarbanes-Oxley (SOX) requirements and maintain the highest standards of data integrity.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in system administration, CRM enablement, or digital adoption platforms.
• 5+ years of hands-on experience with Salesforce.com.
• Demonstrated ability to manage cross-functional initiatives, influence stakeholders, and deliver results independently.
• Strong understanding of business applications, data systems, and CRM-driven processes.

Preferred Qualifications

• Salesforce Certified Administrator (ADM-201, ADM-211) or equivalent certification.
• Experience within the healthcare or healthcare technology industry.
• Familiarity with digital adoption tools such as WalkMe, Whatfix, or similar platforms.

Key Skills & Competencies

• Exceptional communication skills with the ability to translate technical concepts into actionable insights.
• Strong business acumen with a strategic mindset for leveraging technology to drive business outcomes.
• Proven ability to thrive in ambiguity, proactively identify opportunities, and lead continuous improvement.
• Analytical thinker with experience in adoption metrics, reporting, and performance tracking.

Role Breakdown

• Training & Adoption Leadership – 50%
• Salesforce CRM Administration – 30%
• Projects & Strategic Initiatives – 10%
• Administrative & Operational Support – 10%

Travel

Approximately twice per business quarter.