[Hiring] CRM & Integration Delivery Lead @Hygiena LLC

Role Description

The CRM & Integration Delivery Lead is accountable for predictable delivery of Hygiena's Dynamics 365 CRM platform and the Azure-based integration layer that connects it to the ERP, the webstore, and adjacent commercial and quality systems. This role runs the delivery system for that work: how it enters, how it is sized and sequenced, how it is forecast, released and communicated.

• Own intake, sizing, sequencing and forecasting for the Dynamics 365 CRM and Azure integration backlog; maintain a rolling delivery forecast and recommend the sequence in which committed work is delivered.
• Lead delivery communication and escalation for the CRM and integration portfolio: publish status, risk and forecast changes to business stakeholders and IT leadership, and escalate early and visibly when a commitment is at risk.
• Manage dependencies and delivery risk where Dynamics 365 CRM, the Azure integration layer, the ERP and the webstore meet; partner with the ERP Project Manager to agree cross-system sequencing before work begins.
• Own release management and environment coordination for Dynamics 365 CRM and its Azure integration components, including release scheduling, readiness criteria, cutover and post-release verification, working within vendor-controlled release cycles.
• Coordinate CRM and integration implementation and product vendors: manage delivery schedules, statements of work and hand-offs, hold partners to committed dates, and challenge estimates that do not withstand scrutiny.
• Administer Azure DevOps as the delivery system of record for CRM and integration work: intake queue, board and backlog hygiene, work item quality, and the planning and forecasting data leadership relies on.
• Produce delivery reporting and metrics for the CRM and integration portfolio, including actuals against forecast, throughput and slippage, to inform resourcing and capacity decisions made by the Manager, Digital Transformation.
• Coordinate production support and defect intake into the delivery plan so that unplanned work is triaged, sized and reflected in commitments rather than absorbed silently.
• Stay current with Dynamics 365, Power Platform and Azure integration services, including vendor release roadmaps; complete reserved professional development to maintain the delivery depth this role requires.

Qualifications

• Bachelor’s degree in Information Systems, Business, Engineering, or a related field (or equivalent experience).
• 7+ years delivering technology projects, including 3+ years leading delivery of a CRM platform and its integrations. Dynamics 365 strongly preferred; Salesforce or a comparable enterprise CRM is credible where the integration depth is genuine.
• Demonstrated command of SaaS delivery lifecycles — vendor-controlled release cadence, environment and sandbox strategy, upgrade and regression windows — and the ability to build a forecast that holds against them.
• Experience delivering both ground-up custom solutions and extensions embedded in packaged SaaS platforms, with the judgment to forecast each accurately; the estimating and risk profiles are not the same.
• Working fluency with integration delivery on Azure (Logic Apps, Service Bus, Functions, API Management) or comparable middleware — enough to size, sequence and challenge an estimate without owning technical design.
• Demonstrated use of Azure DevOps, or an equivalent tool, as a working planning and forecasting system rather than a ticket queue.
• Proven vendor and partner management experience, including holding implementation partners to committed dates and managing escalation.

Requirements

• Delivery orientation over engineering depth. This role is measured on predictable delivery, not on personal technical output.
• Ability to establish and enforce intake, prioritization and release processes in an environment where they have not previously existed.
• Strong dependency and risk identification across integrated systems, with a bias toward surfacing problems early and loudly rather than late and quietly.
• Ability to influence and coordinate across business, IT, ERP and vendor teams without formal authority, and to operate within clearly bounded scope alongside adjacent owners.
• Sound judgment sequencing a backlog against competing business priorities, with the discipline to escalate resourcing decisions rather than absorb them silently.
• Excellent written and verbal communication, including delivering unwelcome delivery news to senior stakeholders clearly and early.

Benefits

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities