[Hiring] CRM Business Solution Architect @Vishay Intertechnology, Inc.

Role Description

The CRM Business Solution Architect is responsible for designing, integrating, and overseeing scalable technology solutions that align with business strategy and operational needs. This role serves as a strategic bridge between business stakeholders and technical teams, ensuring that CRM systems are secure, efficient, cost-effective, and future-ready.

The CRM Business Solution Architect leads solution design across applications, infrastructure, data, and integrations while ensuring alignment with enterprise architecture standards, cybersecurity requirements, and organizational goals.

Key Responsibilities

• Solution Design & Architecture
  • Design end-to-end technology solutions that meet business requirements, performance standards, and scalability needs.
  • Develop solution architecture diagrams, technical specifications, and implementation roadmaps.
  • Evaluate and recommend platforms, tools, and technologies aligned with enterprise architecture principles.
• Business Partnership
  • Partner closely with business leaders, product owners, and functional teams to understand requirements and translate them into technical solutions.
  • Serve as a trusted advisor to stakeholders, balancing business priorities with technical feasibility, effort, and risk.
  • Support digital transformation initiatives and continuous improvement efforts.
• Technical Leadership
  • Provide architectural guidance and oversight to development, infrastructure, and vendor teams.
  • Guide developers and admins on when to use Flow vs. Apex vs. LWC.
  • Manage API limits and choose the right integration pattern (Real-time, Batch, or Event-driven).
  • Ensure solutions adhere to security, data privacy, and compliance standards.
  • Review and approve technical designs, integrations, and system changes.
• Integration & Systems Alignment
  • Architect integrations between enterprise systems (ERP SAP, HRIS, CRM, cloud platforms, CPQ).
  • Ensure consistency and interoperability across platforms and environments.
  • Support cloud, hybrid, and on-prem solutions as required.
• Governance & Standards
  • Define and maintain architecture standards, best practices, and documentation.
  • Participate in architecture review boards and change management processes.
  • Document the "Why" behind architectural decisions to ensure future maintainability.
  • Identify technical debt and recommend remediation strategies.
• Vendor & Project Support
  • Evaluate third-party vendors and solution providers (AppExchange).
  • Support RFPs, vendor selection, and contract reviews from a technical perspective.
  • Partner with project managers and project owners to ensure solutions are delivered on time and within scope.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field (Master’s preferred).
• Salesforce Certified Application Architect or System Architect.

Requirements

• 7+ years of progressive IT experience with at least 3–5 years in a Solutions Architect or equivalent role.
• Deep expertise with Sales Cloud.
• Experience designing enterprise-level solutions across applications, infrastructure, data, and integrations.
• Proven experience working in complex, cross-functional environments.

Technical Skills

• Strong knowledge of AgentForce, Mulesoft, and Sales Cloud environment.
• Cloud platforms (AWS, Azure, or GCP).
• Application architecture and system integrations.

Benefits

• Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs, and other resources designed to help you achieve your personal and professional goals.
• Experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.