[Hiring] CRM Business Configuration Analyst @Keen360, Inc.

Role Description

We are seeking an experienced CRM Business Analyst who can work directly with clients to understand how they operate, translate business needs into practical solution designs, and help carry those designs through configuration, testing, training, and successful deployment. This is not an entry-level Business Analyst position. Strong prior CRM knowledge and experience are essential. Prior Creatio experience is NOT required.

The successful candidate will operate at the intersection of business analysis, solution design, no-code configuration, and project delivery.

• Engaging client stakeholders, understanding their business processes and requirements.
• Translating those requirements into a solution design that both the client and Keen360 delivery team can understand and execute.
• Capturing the design in a Blueprint developed jointly with the client.
• Remaining actively involved throughout deployment: answering questions, resolving design issues, performing functional QA, managing scope, preparing documentation, and leading client training.
• Learning Creatio quickly and independently configuring lower- to medium-complexity functionality.
• Self-management, reliability, and personal accountability are fundamental requirements.

Qualifications

• Meaningful professional experience working with CRM systems and CRM-enabled business processes.
• Strong practical understanding of core CRM concepts across sales, marketing, customer/service management, or a combination thereof.
• Experience with at least one established CRM platform such as Salesforce, Microsoft Dynamics 365, HubSpot, Creatio, Oracle, SAP, or a comparable enterprise CRM.
• Demonstrated Business Analyst experience involving direct interaction with end users and business stakeholders.
• Strong client-facing communication and facilitation skills.
• Strong analytical and problem-solving skills.
• Strong written communication and documentation skills.
• Strong self-management, organization, and time-management skills.
• Professional judgment and maturity sufficient to represent Keen360 directly with clients.

Requirements

• Ability to translate business requirements into solution designs and specifications usable by configuration and development teams.
• Sufficient technical aptitude and curiosity to become productive with a modern no-code platform.
• Ability and willingness to perform hands-on configuration rather than operating exclusively as a requirements analyst.
• Commitment and demonstrated ability to achieve Creatio Creator - Basic certification within 90 days of hire.
• Experience participating materially in system testing, UAT, training, and deployment.
• Ability to work effectively with distributed configuration, development, integration, and QA teams.
• Ability to work independently, recognize when assistance is needed, and communicate proactively without requiring close supervision.

Benefits

• Opportunity to play a meaningful role in a growing CRM business.
• Direct access to senior leadership, platform partners, and customers.

What We Are Looking For

• Excellent CRM Business Analyst who understands CRM and can turn ambiguous business needs into a coherent solution design.
• Technically inclined enough to work in the emerging no-code and AI-driven model of software delivery.
• Ownership of tasks and proactive communication.
• Ability to lead smaller Creatio projects independently over time.