[Hiring] Crisis Support Specialist @NATIONAL YOUTH ADVOCATE PROGRAM

Role Description

We are seeking a part-time remote Crisis Support Specialist to work weekends 8a-8pm. The person in this position is responsible for taking weekend calls from the answering service to provide support, answer questions, address comments and/or concerns, and respond with the appropriate actions.

The remote Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for taking after hours calls from the answering service to provide support, answer questions, address comments and/or concerns, and respond with the appropriate actions.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Handle all inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
• Manage afterhours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating afterhours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
• Log data regarding afterhours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow up communication to regions.
• Notify Service Reception that a placement need continues into the next business day.
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Perform other duties as requested.

Qualifications

• Bachelor’s degree from an accredited school in human services, social work or behavioral/social sciences.
• 1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred.
• Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Driving and Vehicle Requirements

• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.

Benefits

• Student Loan Repayment assistance, up to $1,200 per year!
• Time Off Based on Hours worked.
• Partial holiday pay for all 11 Paid Holidays Per Year!
• Summer Hours Off (Half day Fridays).
• Tuition Assistance.
• Work Anniversary Trips!

Company Description

We have been serving communities and clients since 1978. We continue to expand and develop new and innovative programs for our communities and families. We offer unique and personalized services for families and individuals in four different areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

If YOU can envision it; WE can DO it! The possibilities are endless!

We know you are compassionate and dedicated to serving your clients and communities and we are dedicated, as your employer to provide you with support to do just that. We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.