[Hiring] Creator Retention & Relationship Manager @INFOMEDIJI d.o.o.

Role Description

We’re looking for a Creator Retention & Relationship Manager to own the post-acquisition lifecycle of VR content creators across US and EU markets. This role is focused on ensuring creators successfully onboard, stay active, grow their audience, and evolve into long-term partners and advocates of the DeoVR ecosystem. This is not just about managing relationships - it is about building a scalable creator success system that drives retention, engagement, and creator-led growth across the platform.

What You Will Do

• Guide creators from onboarding to first upload, first payout, and full activation on the platform
• Build and optimize onboarding flows, educational materials, FAQs, and live support touchpoints
• Own creator retention metrics (D30 / D90 / D180) and proactively manage lifecycle health
• Identify at-risk or inactive creators and run structured reactivation and win-back campaigns
• Act as the primary contact for creators, especially premium and high-potential partners
• Run regular 1:1s, check-ins, and structured growth reviews with creators
• Design and execute co-marketing campaigns with creators across US and EU markets
• Build and scale a Creator Ambassador Program and support creator-led growth initiatives
• Develop and maintain an active creator community space to drive engagement and advocacy
• Collect and synthesize creator feedback and bring insights to Product, Content, and Leadership teams
• Collaborate cross-functionally with Acquisition, Product, Marketing, Finance, and Content Review teams to improve end-to-end creator experience

What We Are Looking For

• Relevant experience in creator economy, content platforms, social media, or digital media ecosystems
• Experience in creator partnerships, community management, customer success, or lifecycle and retention-focused roles
• Strong analytical mindset with ability to work with retention, engagement, and growth metrics
• Ability to structure processes and operate effectively in fast-moving, high-ambiguity environments
• Strong communication skills with the ability to build trust and long-term relationships with creators globally
• Fluency in English (B2 and above)

Bonus Points

• Experience with VR, immersive media, or 3D/video platforms
• Experience building creator programs, ambassador systems, or community ecosystems
• Experience working across multiple markets (US, EU, Asia)

What Success Looks Like

• In 30 days: You’ve spoken with every active premium creator. You’ve shipped the first version of the creator onboarding handbook.
• In 90 days: D30 creator retention has measurably improved. The creator community space is active and used regularly. You’ve launched your first co-marketing campaign with at least 5 creators participating in joint promotion. You’ve also resolved at least 3 key creator experience or process pain points.
• In 6 months: Creators see DeoVR as a platform that invests in them, not just a distribution channel. Premium creator count and per-creator activity are both growing. Creator-led external exposure (social mentions, referral videos, UGC) becomes a consistent acquisition channel. The DeoVR Creator Ambassador Program is live, with at least 10 core creators onboarded.

Hiring Process

• HR Screening (30 min)
• Team Interview (30 min)
• Case task (2-4 hours)
• HM Interview (30 min)
• CEO Interview (30 min)

What We Offer

• Please note: fully remote contract role. B2B only - work as an independent contractor with your own legal entity.
• The chance to be part of a pioneering team in a rapidly evolving industry
• Direct impact on the future of immersive media
• Flexible working hours and remote-first culture
• A team that values initiative, clarity, and collaboration
• Access to all tools and tech you need
• Unlimited DeoVR Premium
• A work environment where ideas matter and people are treated with respect