[Hiring] Creative AI Content Operations Lead @WongDoody

Role Description

To support the growing demand for AI-powered content production at scale, we are looking for an experienced AI Content Operations Lead to lead complex content programs for a global FMCG client. Combining creative expertise, project leadership and AI-enabled production management, you will oversee content workflows from briefing through delivery, ensuring exceptional quality, operational excellence and client satisfaction.

• Act as the primary point of contact for a global FMCG client, managing day-to-day communication, project alignment and stakeholder expectations.
• Review incoming creative briefs, assess project feasibility and define scope, timelines and production requirements.
• Set up and structure project workflows within collaborative planning environments (e.g. FigJam), ensuring all required assets, information and dependencies are in place before production begins.
• Coordinate and oversee end-to-end AI-powered content production across multiple workstreams and markets.
• Lead, mentor and provide creative direction to an India-based design and production team, ensuring high-quality output and continuous improvement.
• Review, consolidate and communicate client feedback, managing approval cycles and ensuring deliverables meet quality standards.
• Create and refine AI-generated assets yourself while also overseeing production performed by the wider team.
• Serve as the key interface between clients, creative teams, production specialists and technology stakeholders.
• Monitor project progress, provide regular status updates and proactively identify risks, bottlenecks and optimization opportunities.
• Collaborate closely with development teams by providing feedback, testing new capabilities and contributing to the ongoing evolution of AI-powered production tools.
• Document project learnings, best practices and workflow improvements to support operational excellence and scalability.
• Ensure visual consistency, brand compliance and creative quality across all deliverables.

Qualifications

• Several years of experience in digital design, content production, creative operations, project management or related fields.
• Strong understanding of AI-powered content creation tools, generative AI workflows and production automation.
• Experience managing client relationships and leading stakeholder communications in an international environment.
• Proven ability to coordinate complex projects involving multiple teams, deadlines and deliverables.
• Experience leading offshore or international production teams, ideally including teams based in India.
• Excellent organizational, planning and prioritization skills.
• Strong attention to visual quality, image aesthetics and brand consistency.
• Ability to provide constructive creative feedback and guide teams toward high-quality outcomes.
• Experience working with global consumer brands or FMCG clients is a plus.
• Interest in emerging technologies and enthusiasm for helping shape AI-enabled production solutions.
• Structured, proactive and solution-oriented working style with a high sense of ownership and accountability.
• Excellent written and verbal communication skills in English.

Benefits

• Flexible working hours and 100% overtime compensation
• Work where it works for you. At home or in the office, or any mix you like
• Working for strong brands and clients we believe in
• 30 days' vacation per year
• Subsidized Urban Sports Club membership
• Employee perks & discounts through Corporate Benefits
• Nice people in welcoming teams