[Hiring] Court Field Researcher @Asurint

Role Description

This role involves traveling to local courts and retrieving data related to the applicant’s history.

• Travels to local courts and retrieves data via computer/web-based systems, or by accessing files and other documents related to the applicant’s history from the county clerks.
• Locates information quickly and accurately in accordance with applicable state laws and procedures.
• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Uses software programs to enter criminal results to clients.
• Examines internet databases and court records to help investigate and adjudicate criminal records.
• Performs data entry using spreadsheet or database commands.
• Performs extensive in-person inquiries and searches to supplement criminal records.
• Analyzes information collected to identify potential problems or discrepancies.
• Updates order statuses appropriately.
• Proactively updates supervisor regarding any delays that would impact our business or clients.
• Handles confidential information responsibly and with good judgment.
• Communicates with and establishes positive working relations with court personnel and others necessary to successfully complete required tasks.
• Monitors and implements processing and system changes.
• Other duties as required.

Requirements

• Reliable transportation and ability to travel to assigned court locations daily or as needed is required.
• Minimum of $300,000 primary liability coverage maintained under personal auto insurance policy.
• Familiarity with local court systems, procedures, and deadlines is required.
• Experience performing record research by physically visiting local court locations is required.
• Experience in customer service or with research/investigations is required.
• Experience with research on a court case management system is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• Education: High school diploma or equivalent is required; Bachelor’s degree is preferred.
• Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 6 months is required; 2 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment.
• The schedule is generally normal Eastern Time Zone business hours, although the employee may be required to perform work outside of normal hours.
• Some travel by personal automobile and a valid driver’s license is required.
• Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus