[Hiring] Country Operations Manager Burger King @Restaurant Brands International

Role Description

We are looking for a Country Operations Manager Burger King to strengthen and support our franchise network in the Netherlands. In this fully remote role, you will ensure that our 70 franchised restaurants deliver consistently high standards of operations, hospitality, and brand experience. Alongside operational responsibilities, you will support franchise partners and reinforce Burger King’s market position.

This role is ideal for a hands-on, commercially minded leader with proven multi-unit management experience and the ability to coach, influence, and inspire franchise partners. This is a 12-month fixed-term contract with the possibility of renewal. The employment agreement for this role will be issued by an external third-party vendor.

• Act as liaison between HQ and franchise partners, ensuring alignment on operational standards and guest experience.
• Conduct regular coaching visits to restaurants, providing actionable feedback and follow-up plans.
• Develop and oversee guest experience programs to enhance satisfaction, loyalty, and brand reputation.
• Support franchisees in recruiting, training, and developing staff to deliver outstanding hospitality.
• Monitor key performance indicators (KPIs) and provide tailored action plans for underperforming locations.
• Ensure franchisees comply with brand standards, SOPs, health & safety regulations, and legal requirements.
• Partner with franchisees to improve operational efficiency, cost control, and profitability.
• Ensure consistent marketing execution across all restaurants.
• Build and maintain relationships with delivery aggregators, shopping centers, and local partners where necessary.

Qualifications

• At least bachelor’s degree in Business Administration or related field, or equivalent experience.
• 3+ years of experience managing multi-unit restaurants within the Quick Service Restaurant industry.
• Demonstrated experience with P&L management, financial analysis, and driving business results.
• Strong interpersonal and problem-solving skills; ability to work cross-functionally both internally and externally.
• Proven ability to coach, influence, and build strong partnerships with franchise operators.
• Strong analytical skills and data-driven decision-making ability.
• Fluent in Dutch and English (written & spoken).
• Willingness to travel frequently within the Netherlands, with quarterly business trips to Switzerland.
• Active driving license.

Benefits

• Comprehensive global paid parental leave program that supports employees as they expand their families.
• Free telemedicine and mental wellness support.