[Hiring] Counseling Supervisor @Navicore Solutions Inc

Role Description

As a Counseling Supervisor, you will directly supervise all counselors within your team, and ensure counselors are compliant with policies and procedures. This position is responsible for providing additional counseling and financial education as needed.

• Handle all supervisory functions for counselors, including conducting coaching sessions.
• Attend meetings with other managers/supervisors & conduct meetings for team.
• Analyze counselor performance to ensure employees are meeting performance and behavioral expectations.
• Monitor overall needs of department and review results to ensure effectiveness.
• Supervise all programs & services within the department.
• Relay pertinent information to counselors and be available to answer counseling and procedural related questions.

Qualifications

• High School Diploma or Equivalent.
• A minimum of 3 years’ related management experience or prior experience in Counseling Department is preferred.
• Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
• Must be NFCC and HUD Certified.
• Must have good communication skills including writing short and long correspondences/memos and effectively speaking one on one with callers and other employees.
• Must have ability to speak in front of large groups.
• Must be receptive to leadership principles and coaching and responsive to team coordinated management methods and direction.

Requirements

• College Degree Preferred or relevant work experience.
• Excellent time management, multi-tasking, communication and organizational skills.
• Must have the ability to show compassion while maintaining a distinct level of direction.
• Understanding of call center and productivity requirements.

Benefits

• Comprehensive Medical, Dental, and Vision benefits within 90 days.
• Generous paid time off (including Birthday PTO).
• Student Loan Forgiveness opportunities.
• 403(b)-retirement plan.
• Performance recognition.
• Fully remote work with provided equipment and online training.

Company Description

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.