[Hiring] Costco Program Coordinator @Jacuzzi Group

Role Description

We are currently seeking a Costco Program Coordinator to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco’s retail program on a nationwide level.

• Support Costco Program Manager in quoting and selling leads in Costco CRM.
• Support Costco Program Manager to process payments in OMS platform.
• Promptly monitor and resolve any Costco member escalations.
• Validate loan terms and payment for Costco customers.
• Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
• “Own” and understand Costco’s CRM Centah and communication portals.
• Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts.
• Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences.
• Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met.
• Work with production, sales and business admin managers to analyze escalation data and drive process improvements.
• Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner.
• Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments.
• Spearhead and lead continuous improvement efforts.
• Share all program developments and updates with internal stakeholders.
• Communicate regularly and share program development updates with internal stakeholders.
• Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval.
• Ensure Costco payments are properly processed.

Qualifications

• Bachelor's degree in business administration or a related field preferred.
• 2+ years of experience in an Administrative, Program Coordination or Project Management role.
• Previous experience working with Costco or a similar big-box retail environment is a strong plus.
• Exceptional organizational and multitasking skills with strong attention to detail.
• Experience prioritizing tasks, and multi-tasking to meet deadlines and achieve results.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent verbal and written communication skills.
• Strong analytical skills and ability to interpret data.
• A customer-centric approach with the ability to maintain strong relationships.

Requirements

• Monday- Friday (8:00am-5:00pm)
• Fully remote, PST Preferred.
• $24.00/hr + depending on experience.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with a matching program)
• Paid Time Off (Vacation, Sick & Company Paid Holidays)
• Flexibility to work from home