[Hiring] Corrigo Platform Analyst @JLL

Role Description

This position is based in the AMR region, is responsible to provide operational and technical administration of Corrigo. This role will lead the Corrigo strategy to full optimization. This includes supporting the alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of any required changes.

This position is responsible for time sensitive response to assigned account(s)/clients. General duties include:

• Training
• System configuration
• Records maintenance for system users, companies, properties, assets
• Work order scheduling
• System/data integrity

The designated Corrigo Systems Administrator is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.

• Partner with account leadership to develop the Corrigo strategy for optimization.
• Lead the efforts to implement the strategy.
• Support regional and global adoption of programs and implementation of new technology/best practices in support of JLL workstreams and products.
• Configure and implement solutions for Account specific needs.
• Analyze data, identify opportunities, and implement action plans for continuous improvement for the accounts.
• Perform annual optimization review and lead optimization programs.
• Ensure data quality standards and remediation.
• Develop and submit Statement of Requirements as needed, through Corrigo Governance.
• Support account and client meetings (weekly, monthly, quarterly).
• Assist with user access management and ensuring account maintains proper controls.
• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting, including:
• Work order activity
• Scheduled maintenance
• Service level compliance
• Labor reporting
• Project reporting
• Incident reporting
• Training
• Serve as a point of contact to the account team for specific CMMS systems related questions, support issues, and requirements.
• Provide new user training, advanced user training, and new feature training to the account and client staff as required.
• Responsible for system and user process documentation; developing and maintaining client or account specific documentation as required.
• Address requests and escalations within account SLA and coordinate with JBS teams as appropriate.
• Regularly review system workflow to satisfy new and existing business needs within the capabilities of existing systems; configure, document, and deploy solutions.
• Perform other duties as requested in support of the Digital Operations team.

Qualifications

• Undergraduate degree preferred, or equivalent experience.
• 3-5 years’ experience managing CMMS/work order applications, Performance Management, Data and Analytics preferred.
• Strong technical and analytical skills.
• Demonstrated process orientation and data driven skill sets.
• Expert technology and systems, highly proficient in MS Office, specifically Excel, Word, and PowerPoint.
• Possess strong written, verbal and people skills.
• Superior customer service skills and orientation.
• Ability to plan and manage work priorities appropriately.
• Strong organizational skills and collaborative style needed.

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay