[Hiring] Correspondence Supervisor @CERIS

Role Description

The Correspondence Supervisor (CERIS Ops Supervisor) is responsible for managing daily production for the department, which may include one or more of the following functions: human resources, customer service, and promoting positive mentorship for the team. This is a remote position.

Essential Functions & Responsibilities

• Responsible for directing a designated group of employees in their day-to-day operations
• Accountable for maintaining highest quality of service
• Handle human resources matters directly related to employees supervised
• Maintain employee confidence and protect operations by keeping sensitive information confidential
• May be required to travel overnight to attend meetings
• May perform daily, weekly and monthly reviews of various reports, invoices, logs and expenses
• Approve Electronic time cards for employees
• Assist Manager in establishing employee schedules
• Oversee quality control and tracking of error rates
• Maintaining HIPAA compliance in all aspects of communications
• Track all protocol changes made by clients and communicate those changes with the team
• Perform timely and accurate employee evaluations
• Assist manager in the hiring process, help conduct interviews
• Additional duties as assigned

Qualifications

• Clear written and verbal communication skills with the ability to communicate complex ideas across multiple platforms
• Ability to remain poised in demanding situations and communicate diplomatically
• Ability to skillfully manage multiple, complex projects and competing priorities while working under pressure to meet deadlines and maintaining strong customer service orientation
• Ability to work independently, while remaining available to others
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
• Must have technical knowledge of applicable laws, policies, and procedures in defined territory
• Strong interpersonal, time management and analytical skills
• Great attention to detail and focus on results

Requirements

• High school diploma or equivalent
• Minimum of 1 year office experience
• Minimum 1 year as closing analyst
• Previous supervisory experience preferred

Benefits

• Comprehensive benefits package for full-time regular employees
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Description

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).