[Hiring] Conversion Services Support Engineer @Databank IMX

Role Description

We are seeking an experienced Support Engineer to join our Conversion Services team. This role combines advanced technical support, software development, systems administration, SQL development, and workflow automation. The successful candidate will work closely with customers, production teams, and internal staff to troubleshoot complex issues, implement technical solutions, and improve operational efficiency.

This is a 100% remote position that requires a self-motivated individual who can independently manage multiple projects and deliver excellent customer service.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for enterprise document imaging and workflow systems.
• Troubleshoot complex production issues involving scanning, OCR, document processing, exports, imports, indexing, and workflow automation.
• Create and optimize SQL queries, views, stored procedures, and reports.
• Analyze customer business requirements and recommend technical solutions.
• Design workflow automation that reduces manual effort and improves reliability.
• Deploy, test, and maintain customer implementations.
• Perform root-cause analysis and implement permanent corrective actions.
• Document solutions, procedures, and technical designs.
• Collaborate with software development and infrastructure teams to resolve product issues.
• Participate in after-hours maintenance activities as needed.

Qualifications

• 5+ years supporting enterprise business applications.
• Strong Microsoft SQL Server experience.
• Experience writing SQL queries, stored procedures, and views.
• Experience troubleshooting networking, SFTP, and file transfer issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with minimal supervision.
• Ability to communicate technical concepts to non-technical users.

Preferred Qualifications

• Experience with any of the following is highly desirable:
• PaperVision Capture
• Document imaging systems
• OCR technologies
• Workflow automation
• PowerShell
• REST APIs
• XML
• JSON
• Windows Services
• Azure or AWS

Information Security Requirements

• Ability to pass individual background check and drug screenings, when required.
• Operate in accordance with all DataBank information security policies and procedures.
• Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information.
• Execute information security processes and procedures as required based on job functional responsibilities.
• Protect information assets from unauthorized access, disclosure, modification, destruction or interference.
• Report information security events, incidents, and any other risks identified to designated company resources.