[Hiring] Contracting, Credentialing & Billing Specialist @Understood Care

Role Description

Understood Care is seeking a detail-oriented and highly organized Contracting, Credentialing & Billing Specialist to support our provider operations. This role is critical in ensuring providers are properly contracted, credentialed, and reimbursed in a timely and accurate manner. The ideal candidate is proactive, organized, and comfortable managing multiple workflows simultaneously.

Key Responsibilities

Contracting & Credentialing

• Manage end-to-end provider contracting and credentialing processes
• Prepare, submit, and track credentialing applications with payers
• Maintain accurate and up-to-date provider records and documentation
• Monitor credentialing timelines and proactively follow up with payers
• Support re-credentialing and ongoing compliance requirements

Billing Support

• Assist with billing setup for newly credentialed providers
• Support claim submission, tracking, and follow-up as needed
• Identify and help resolve basic billing issues or discrepancies
• Coordinate with internal teams to ensure accurate provider data

Administrative & Compliance Support

• Maintain organized documentation in internal systems
• Ensure compliance with payer, state, and organizational requirements
• Communicate effectively with internal teams and external partners

Qualifications

• 2–5 years of experience in healthcare contracting, credentialing, licensing and billing
• Familiarity with payer portals and credentialing processes
• Strong attention to detail and organizational skills
• Ability to manage multiple deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Experience with healthcare administration systems is a plus

Benefits

• Full-time W-2 employment
• Competitive hourly pay ($20–$25/hour)
• Collaborative and supportive team environment
• Opportunity to grow within a mission-driven healthcare organization

Company Description

Understood Care was founded by clinicians, patient advocates, and healthcare leaders to make healthcare simpler, safer, and more supportive for older adults. We provide Medicare-covered patient advocacy services and work only for our clients, not hospitals or insurance companies, pairing each person with a dedicated advocate who helps them navigate care, reduce costs when possible, and make confident healthcare decisions because healthcare should feel human.