[Hiring] Contract Operations Manager @Impiricus

Role Description

We are seeking a highly organized, detail-oriented Contract Operations Manager to support and independently run the day-to-day execution of our contracting workflows. This role is ideal for someone who is comfortable owning operational processes, managing volume, and exercising judgment within established guidelines. This role works closely with Sales, Client Services, Legal, and the Contracting team to ensure contracts move efficiently through the early contracting process.

Duties/ Responsibilities:

• Contracting Execution
  • Independently create initial Statements of Work (SOWs) based on approved templates and requested inputs.
  • Review SOWs for completeness, accuracy, and alignment with deal terms prior to internal approval.
  • Manage SOW revisions, including campaign flight date changes and other routine-to-moderate updates, escalating exceptions as needed.
  • Send approved SOWs to Sales Leads or Clients as appropriate.
• Systems & Pipeline Management
  • Maintain accurate and timely updates within the HubSpot contracting request ticket pipeline, including early and late-stage statuses.
  • Ensure HubSpot deal data (deal value, products, guarantees, key terms) matches the requested contracts.
  • Monitor contracting pipeline health, flagging risks, delays, or inconsistencies.
  • Ensure executed contracts and related documentation are properly stored and named in Box according to established naming conventions.
• Cross-Functional Coordination
  • Serve as a day-to-day point of contact for Sales and Client Services on early-stage contracting-related questions and requests.
  • Clearly communicate contract status, next steps, and required actions to applicable Sales, Client Services, or Legal team members.
  • Apply sound judgment to determine when escalation or additional approvals are needed.
• Operational Support
  • Assist with contract-related reporting, audits, or process documentation as needed.
  • Help maintain organization and responsiveness within the contracting inbox, escalating where needed.

Qualifications

• 5+ years of experience in operations, contracting support, sales operations, program coordination, or a related role.
• Strong administrative and organizational skills with exceptional attention to detail.
• Ability to manage a high volume of concurrent requests and deadlines independently.
• Comfort working cross-functionally and navigating approvals without direct authority.
• Experience working in CRM and ticketing systems (HubSpot preferred).

Requirements

• Exposure to business contracts, SOWs, IOs, or sales contracting/deal desk workflows.
• Experience working in CLM systems (Summize preferred).
• Familiarity with document management tools such as Box.
• Experience supporting Sales or Legal-adjacent processes.

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge.
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan).
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance.
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way.
• Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months).
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
• 401(k): Save for your future with tax advantages (and company match!).