[Hiring] Content Moderator @Securly

Role Description

As a member of the Securly On-Call team (formerly Securly 24), you are the critical human intelligence that powers our safety mission. Reporting to the Director of Student Safety, you play a vital role in reviewing online activity recognized and “flagged” by Securly’s AI as potentially harmful to students. This is a high-impact, remote-first role requiring a mission-driven mindset to support student well-being in real-time.

• Location: 100% fully Remote (candidates must live in US or UK based)
• Shift Hours: Monday - Friday 7-3 Central US Time (some flexibility possible)

Impact of the Securly On-Call Team:

• Life-Saving Response: Our analysts notify school personnel of extreme risk situations—including potential self-harm, suicide, or violence—within 5 min or less.
• Beyond the AI: Conduct deep-dive analyses of student activity history to provide schools with the critical context needed for effective, life-saving interventions.
• 24/7 Protection: Safety never sleeps. Our team provides a watchful eye whenever schools need us most, whether during the school day, after hours, or 24/7/365.
• See Your Impact: Watch this Playlist of Analyst Testimonials to hear directly from our team about the profound impact this role has on student lives.

Qualifications

• Leverage a background in education, psychology, or law enforcement to accurately distinguish between typical student behavior and high-stakes crisis indicators.
• Draw upon past crisis intervention or counseling experience to execute immediate, high-pressure communication protocols during extreme-risk incidents.
• Maintain high-level concentration to manage a continuous real-time queue, ensuring all critical alerts are documented and escalated within the required 5 min window.
• Regularly interpret social media trends and pop culture slang to provide schools with the critical context needed for effective safety interventions.
• Utilize bilingual proficiency to conduct real-time safety interventions.

Requirements

• Support Securly’s student safety AI suite by accurately reviewing and categorizing potentially harmful online activity.
• Execute complex communication processes with the Student Safety Group to proactively prevent harm and promote student well-being.
• Maintain consistent ownership of the online alert queue, meeting rigorous goals for response time, documentation accuracy, and resolution quality.

Benefits

• Remote-first work culture with Unlimited Vacation (Flex Time), 13 paid holidays, and a full week of paid holiday break around Christmas and New Year.
• 12 weeks of fully paid parental leave for birth, adoption, or fostering.
• Company-sponsored medical, dental, and vision benefits, comprehensive EAP, and unlimited free access to well-being and mental health resources.
• 401(k) plan with employer match and tax-advantaged spending accounts (HSA/FSA).
• $1,000 annual stipend for professional development to support continuous learning.
• Exclusive access to the PerkSpend discount platform for savings on travel, electronics, gym memberships, and more.