[Hiring] Content Moderator @Overwolf

Role Description

We’re on the hunt for a valiant CurseForge Content Moderator to join our team and help keep our modding platform safe, engaging, user-friendly, and fun. As our Moderation Maestro, you’ll take on a variety of responsibilities, from ensuring the quality of content across the platform to assisting creators with questions and improving the overall user experience. So, if you’re a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart, join our quest and help shape the future of modding.

• Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety
• Review, approve, reject, or provide feedback on mods and add-ons in accordance with content, EULA, and ToS policies
• Support the CurseForge authors in a variety of technical issues and concerns
• Collaborate with Support, R&D, QA, and other teams to address daily operational challenges
• Verify files
• Respond to creator inquiries across multiple communication channels
• Forge a lasting alliance between mighty orcs and puny humans

Qualifications

• Eligibility to work in the UK
• At least 2 years of experience in user support in technical fields
• Previous experience in a technology environment
• Availability to work Tuesday through Saturday
• Strong communication skills, patience, and a can-do attitude
• Ability to work independently, with strong organizational, prioritization, and time management skills
• Proven analytical and problem-solving abilities, with excellent attention to detail
• Strong troubleshooting and multitasking skills
• Native-level proficiency in written and spoken English
• Demonstrated accountability and ownership, with a track record of independently driving projects to completion
• Proven decision-making skills, with the ability to apply policies, consider business context, and exercise sound judgment

Benefits

• Bonus points for a solid understanding of different file types and folder structures
• Knowledge of scripting languages such as Java, Lua, or others
• A Minecraft player