[Hiring] Content Management and Operations Lead @Ad Hoc

Role Description

Ad Hoc is seeking a Content Management and Operations Lead (Drupal) to lead content operations supporting a federal financial regulatory web services program. This position is responsible for the day-to-day management of the content operations team, including:

• Staff supervision
• Workload prioritization
• Quality assurance
• Performance management
• Operational delivery

The customer's mission depends on timely, accurate, and accessible communication with audiences ranging from individual consumers to financial institutions and investors. Publishing time-sensitive regulatory information requires exceptional attention to detail, strong operational discipline, and a commitment to accuracy.

In this hands-on leadership role, you will directly supervise the team responsible for developing, reviewing, publishing, and maintaining web content in Drupal. You will establish operational priorities, manage team performance, and implement the standards, workflows, and governance practices necessary to ensure the customer's digital content is accurate, accessible, secure, and delivered on time.

You will serve as a key operational leader and subject matter expert in:

• Drupal content administration
• Editorial workflows
• Information architecture
• Publishing operations

Working directly with the customer's Web Team and content coordinators across multiple divisions, you will provide leadership and guidance on:

• Content structure
• Accessibility
• Usability
• Drupal authoring best practices

You will also oversee content operations supporting major website initiatives, including:

• Feature launches
• Awareness campaigns
• Redesigns
• Content modernization efforts

This position requires someone who can balance people leadership, strategic planning, and hands-on technical expertise while maintaining accountability for service delivery in a deadline-driven federal environment.

Qualifications

• 5+ years of experience in web content operations or content management for large, public-facing websites
• 4+ years of experience supporting software applications in a help desk/service desk environment
• Familiarity with help desk related systems such as ServiceNow and GitHub
• Expert-level user/author with Drupal 10/11
• Expert-level user with MS Office and Adobe Analytics
• Skilled at data entry, critical timing, and working under high stress
• Demonstrated experience managing team performance, assigning and prioritizing work
• 3+ years of hands-on experience administering or building content within Drupal 10 or 11
• Strong working knowledge of HTML and CSS
• Demonstrated experience implementing and maintaining Section 508 and WCAG accessibility standards
• Experience developing, implementing, and enforcing content standards
• Experience managing content operations against established SLAs
• Experience using web analytics platforms such as Google Analytics 4 (GA4)
• Experience working within Agile delivery environments using Jira, Confluence, or equivalent tools
• Strong organizational and problem-solving skills
• Excellent written, verbal, leadership, and interpersonal communication skills
• Ability to obtain and maintain the required federal background investigation and Public Trust suitability determination
• Must meet applicable contractual citizenship or lawful permanent residency requirements

Requirements

• Experience managing content operations teams supporting large-scale Drupal website redesigns
• Acquia Certified Drupal Site Builder certification or equivalent Drupal certification
• Experience supporting federal government websites, particularly within financial regulatory agencies
• Familiarity with the 21st Century Integrated Digital Experience Act (IDEA)
• Experience administering Drupal within a FedRAMP-authorized hosting environment
• Familiarity with Git-based Drupal configuration management
• Experience with structured content, content strategy, information architecture, and federal plain-language standards
• Experience managing digital assets and overseeing PDF accessibility remediation
• Experience managing confidential, embargoed, or time-sensitive publishing events
• Experience overseeing operational performance reporting, resource planning, and continuous improvement initiatives

Benefits

• Company-subsidized health, dental, and vision insurance
• Flexible PTO
• 401K with employer match
• Paid parental leave after one year of service
• Employee Assistance Program