[Hiring] Consulting Services Manager @OSV

Role Description

The Consulting Services Manager is a key operational leader within OSV’s Consulting Services team. This role combines functional area oversight with hands-on execution, ensuring our onboarding and post-production practices run efficiently, scale effectively, and deliver consistently high-quality customer experiences. You’ll be the operational heartbeat of the team—owning delivery, optimizing processes, and enabling consultants to perform at their best. This is a high-impact role for a proactive, detail-oriented, people-centric leader who thrives on making things work better, faster, and smarter.

Responsibilities

• Serve as the functional leader for the Consulting Services team, driving consistency, structure, and accountability across the internal team, customer projects, and engagements.
• Cultivates a high-performing, motivated team culture by setting a compelling direction, leading by example, and empowering individuals to grow, resulting in measurable improvements in team cohesion, morale, and performance.
• Act as a trusted advisor to Services Consulting leadership, contributing to strategic planning and execution.
• Build and continuously improve delivery frameworks, onboarding playbooks, and internal workflows.
• Identify bottlenecks and inefficiencies, and lead initiatives to streamline operations and enhance scalability.
• Own the tracking and reporting, and improvement of key metrics: utilization, delivery timelines, project health, and customer satisfaction.
• Partner with the PMO and other Services Consulting teams to ensure seamless delivery of strategic and complex projects.
• Develop and review dashboards and reports that inform leadership decisions and drive team performance.
• Conduct post-engagement reviews to capture lessons learned and feed continuous improvement.
• Manage resource allocation across active and upcoming projects, balancing team capacity with business demand.
• Maintain visibility into team bandwidth and proactively flag risks or gaps.
• Influence and optimize project management platforms and other tools used by the Consulting Services teams.
• Ensure data accuracy and consistency across systems, enabling reliable reporting and forecasting.
• Train team members on services, tools, and processes, and serve as the go-to expert for operational support.
• Represent the consulting team in internal operational forums and initiatives.
• Participate in Projects as a Project Manager, Engagement Leader, Service Consultant, or Executive Sponsor to support our teams and customers.

Qualifications

• Bachelor’s degree (Required)
• 3–5 years of experience in operations, consulting delivery, or project/program management.
• Proven ability to lead operational initiatives while executing tactically.
• Strong analytical skills with experience in performance reporting and data visualization.
• Excellent communication, organization, and stakeholder management skills.
• Experience in a SaaS or enterprise services environment preferred.
• Comfortable working in a fast-paced, cross-functional environment.
• Prior or current Workday certification (Preferred).
• Knowledge of Payroll, Tax, and Benefits.

Requirements

• Proven ability to build, lead, and inspire high-performing teams.
• Strong coaching and mentoring skills to develop talent and foster growth.
• Ability to understand customer needs and tailor onboarding strategies accordingly.
• Expertise in designing scalable processes, frameworks, and delivery methodologies.
• Strong focus on efficiency, quality, and continuous improvement.
• Ability to influence and communicate effectively across departments and levels.
• Proficient in resource planning, risk management, and performance tracking.
• Excellent verbal and written communication skills.
• Ability to lead through change, drive adoption of new processes, and manage organizational transitions.
• Creative thinker who can identify opportunities for improvement and lead initiatives to enhance service delivery.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture with upward mobility.
• Professional development with opportunities of all kinds.