[Hiring] Consulting Services Consultant | EDI @EPIC Epicor Software

Role Description

As an Epicor Kinetic EDI Consultant, you will take ownership of the solution design, configuration, and training of Epicor’s Kinetic ERP application EDI integration with an Epicor EDI or 3rd party solution. You will assume overall professional services task responsibilities by producing quality deliverables, training the customer to be self-sufficient with Epicor applications and EDI processing, and assist testing common customer and trading partner business scenarios to ensure go-live readiness. You will report to the Epicor EDI Manufacturing Professional Services Manager and are responsible for leading your project engagements self-sufficiently.

• Ownership of Epicor ERP/Kinetic EDI implementation engagements, including but not limited to proactive Status Reports, Timeline Risks, Scope Creep, and Scheduling/Time management.
• Acts as ERP EDI primary point of contact for clients, ensuring timely communication and understanding of project progression, deliverables, and business needs.
• Analyzes existing ERP workflows and/or business processes to ensure alignment with EDI integration requirements.
• Configures EDI integration capabilities within Kinetic, providing initial setup, training, and troubleshooting assistance during implementation.
• Consults on Epicor’s EDI solutions, including but not limited to client training, trading partner configuration and connectivity, mapping translation, transaction processing, and end-to-end testing.
• Responsible for understanding and maintaining high levels of customer satisfaction.
• Responsible for daily entry of time and expenses, and accurate tracking of individual task budgets, in a project accounting system.
• Teams with other internal and external groups, e.g., Epicor ERP consultants, project manager, and 3rd party resources, to research and propose solutions.
• Analyze and anticipate project risk and out-of-scope activities; tracks and accurately estimates additional time required to perform work; promptly communicate and/or escalate urgent business concerns to PM, EDI PS Leadership, and/or client; propose solutions to address them.

Qualifications

• Ability to meet utilization target of 70%.
• Anticipate ebbs and flows in billable workload based on project deadlines and % completion; proactively partner with ERP EDI PS Leaders to secure and schedule new engagements.
• Self-driven with proven ability to complete project deliverables on time and pivot shifting priorities, while mitigating impact to established timelines.
• Self-sufficient and proactive; uses established processes and builds relationships with key internal resources to efficiently address roadblocks to scope delivery.
• Strong listening, verbal, and written communication skills, including virtual presentations; perceptive, empathetic, responsive, and customer-centric.
• Effective teaching, excellent verbal/written communication skills, and PC skills required.
• Strong organizational, project management, and time management skills.
• Ability to travel up to 10%.

Requirements

• Bachelor’s degree in Business, IS, Supply Chain Management, or related degree, or equivalent work experience within the manufacturing industry.
• Demonstrated knowledge of manufacturing, EDI, supply chain, and accounting concepts/software.
• 2+ years’ experience in the areas of ERP consulting, implementation, application training, or business system management.
• Knowledge of Epicor’s E10/Kinetic applications, including the EDI/Demand Management Module, is highly desired.
• Previous experience with EDI.
• Experience with integration using REST API.
• Knowledge of C# coding language.
• Knowledge of SQL Developer and database relationships.

Benefits

• Comprehensive health and wellness benefits designed to support your overall well-being.
• Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Comprehensive support for international relocations and permanent residency processes.