[Hiring] Consultant – Service Coordinator @Somewhere

Role Description

We are hiring a Consultant – Service Coordinator with hands-on ServiceTitan experience and a strong background in plumbing service operations. This role sits at the center of day-to-day service delivery, coordinating technicians, customers, and internal teams to ensure jobs are scheduled, tracked, and completed accurately. This is an execution-heavy role requiring direct experience with plumbing workflows and ServiceTitan, not a general administrative position.

Key Responsibilities

• Coordinate daily plumbing service jobs using ServiceTitan
• Schedule, reschedule, and optimize technician routes
• Act as the primary liaison between technicians and customers
• Monitor job statuses, work orders, and service completion in real time
• Maintain accurate job notes, updates, and documentation in ServiceTitan
• Support job close-outs and invoicing readiness
• Handle inbound and outbound customer communication professionally
• Assist service managers with reporting, backlog tracking, and operational visibility
• Proactively flag service delays or issues to prevent customer dissatisfaction

Qualifications

• Hands-on ServiceTitan experience (mandatory)
• Prior experience as a Plumbing Coordinator, Service Coordinator, or Dispatcher
• Strong understanding of plumbing service workflows and terminology
• Experience coordinating field technicians in a high-volume service environment
• Strong English communication skills, written and verbal

Preferred Experience

• Direct support experience with U.S.-based plumbing or mechanical service companies
• Exposure to service reporting, invoicing workflows, or technician performance tracking
• Experience working remotely with U.S. teams

Soft Skills & Traits

• Highly organized with strong attention to detail
• Calm and structured under pressure
• Proactive problem-solver with strong ownership mindset
• Confident communicator with both customers and technicians
• Reliable follow-through in fast-moving operational environments

Why This Role Matters

This role directly impacts technician efficiency, customer satisfaction, and revenue accuracy. A strong Service Coordinator ensures service jobs move smoothly from scheduling through completion, with minimal friction and maximum visibility.