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Consultant - Salesforce @WNS Global Services
All others
Salary unspecified
Remote Location
remote India
Job Type full-time
Posted Today

[Hiring] Consultant - Salesforce @WNS Global Services

Today - WNS Global Services is hiring a remote Consultant - Salesforce. 💸 Salary: unspecified 📍Location: India

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a Salesforce Level 2 (L2) Support Engineer to provide advanced support for our Salesforce platform. You will act as a key escalation point between the L1 support team and Salesforce admin/development teams. Your responsibilities will include:

  • Respond to and resolve Salesforce issues escalated by L1 support teams within defined SLAs.
  • Perform root cause analysis and resolve functional or technical issues related to Salesforce Sales Cloud, Service Cloud, or other modules.
  • Manage user roles, profiles, permissions, page layouts, and data access requests.
  • Assist in data management tasks including data imports, exports, and deduplication.
  • Work with development/admin teams to escalate and fix bugs, enhancements, and integrations as needed.
  • Maintain documentation related to support procedures, known issues, and resolution steps.
  • Collaborate with Salesforce Admins and Developers to implement minor configuration changes.
  • Monitor platform health and proactively identify potential issues or performance bottlenecks.
  • Ensure adherence to ITSM processes (e.g., incident, change, and problem management).
  • Provide support during Salesforce updates, releases, and integration changes.

Qualifications

  • 3+ years of hands-on experience supporting Salesforce users or administering Salesforce environments.
  • Strong understanding of Salesforce standard objects, custom objects, workflows, validation rules, and security models.
  • Experience with troubleshooting integrations and APIs (e.g., REST, middleware tools).
  • Familiarity with Salesforce reports, dashboards, and data tools (Data Loader, Workbench).
  • Excellent communication and documentation skills.
  • Ability to work collaboratively across teams and handle high-pressure environments.
  • Salesforce Administrator Certification (ADM-201) preferred.

Requirements

  • Experience with ITSM tools (e.g., ServiceNow, Jira) - optional but beneficial.
  • Knowledge of Apex, Lightning Components, or Flow - optional but beneficial.
  • Familiarity with Agile/Scrum methodologies - optional but beneficial.
  • Prior experience supporting users in a large-scale Salesforce environment - optional but beneficial.
Before You Apply
remote Be aware of the location restriction for this remote position: India
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Back to Remote jobs  >   All others
Consultant - Salesforce @WNS Global Services
All others
Salary unspecified
Remote Location
remote India
Job Type full-time
Posted Today
Apply for this position Unlock 85,088 Remote Jobs
remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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