[Hiring] Consultant, Process Management @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

We’re looking for a dynamic, detail-oriented professional who thrives in collaborative environments and brings a strong technical edge to problem-solving. If you're passionate about turning data into insights, building trusted partnerships, and driving results through clear communication and analytical thinking — we’d love to connect with you!

Key Responsibilities:

• Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures.
• Ensures processes are followed within organization and effectively manages customer communication.
• Manages day-to-day operations of business and systems processes, including the operation of process-related tools.
• Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
• Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
• Leads ongoing process design activities for a given set of customers.
• Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
• Mentors, educates and trains others on the use of process design techniques, methods and tools.
• Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
• Manages service evaluations on outside consulting service vendors.
• Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
• Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
• Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
• May serve in an operational authority or approval role in the execution of processes.
• May perform other responsibilities as assigned.

Qualifications

• Clear, confident communication across teams and stakeholders.
• A knack for solving complex problems with creativity and precision.
• Strong technical skills, especially in Excel and data analysis.
• Proven ability to foster and manage relationships with internal and external partners.
• Analytical mindset with a focus on data-driven decision-making.
• Sharp attention to detail and a commitment to delivering high-quality work.
• Experience in compensation, accounting, or financial reporting (agency or internal) is a plus.

Requirements

• Undergraduate degree in business, mathematics or related field preferred.
• Process-related certifications preferred.
• Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
• Typically, eight or more years of experience in business process design or operations.
• Maintains and comprehends business process operations or redesign techniques, methods and tools.
• Must have demonstrated expertise in process analysis, process design and process implementation.
• Demonstrated knowledge of project management concepts and techniques required.
• Proven understanding of customer business environment.
• Proficiency in process development or process operations preferred.
• Proven leadership skills including ability to virtually lead teams.
• Strong ability to work with process vendors in the delivery of project solutions.
• Possess strong communication skills and the ability to make decisions and recommendations on process strategies.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.