[Hiring] Configuration Support Specialist @DecisionPoint | Cortek

Role Description

DecisionPoint seeks a Configuration Support Specialist to support enterprise configuration baselines, change records, CMDB reconciliation, version descriptions, and configuration reporting for the USMEPCOM ENLIST program. This junior role helps ensure that application components, interfaces, infrastructure dependencies, documentation, and configuration records remain accurate, current, and traceable.

The Configuration Support Specialist works under the direction of configuration and release leadership and coordinates with software teams, testers, cybersecurity personnel, infrastructure teams, service-management personnel, operations staff, and Government stakeholders. The position maintains configuration evidence, assists with discrepancy resolution, and supports audits, reviews, releases, and operational handovers. This position is remote, with Chicago-area candidates preferred.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

• Support the establishment and maintenance of approved enterprise configuration baselines.
• Maintain configuration-item records, versions, relationships, dependencies, ownership information, and status data.
• Enter, update, and validate configuration information in the approved configuration management database (CMDB).
• Support reconciliation among CMDB records, source repositories, deployment records, inventories, and approved baselines.
• Collect and organize CMDB reconciliation evidence.
• Identify missing, incomplete, outdated, or inconsistent configuration records and route discrepancies for resolution.
• Track discrepancy corrections and retain supporting evidence of completed updates.
• Create, update, and maintain change records in approved tools and repositories.
• Ensure change records contain required descriptions, approvals, implementation details, affected configuration items, and completion evidence.
• Support traceability from approved changes to implementation, validation, and baseline updates.
• Prepare and maintain source and version descriptions for software and supporting components.
• Assist with configuration summaries identifying current baselines, approved versions, changes, discrepancies, and open actions.
• Maintain configuration logs, change logs, version histories, action trackers, and evidence repositories.
• Collect and organize build documentation, installation procedures, release information, known-defect lists, and other configuration artifacts.
• Verify that configuration documents use approved templates, naming conventions, version numbers, and repositories.
• Support configuration-control and change-control reviews by preparing documentation and status information.
• Assist with configuration audits, release-readiness reviews, assessments, inspections, and evidence requests.
• Record meeting decisions, approvals, action items, and required configuration updates.
• Support release-package preparation and confirm that required configuration artifacts are present and correctly versioned.
• Assist with operational handover by organizing configuration information, procedures, known issues, contacts, and supporting documentation.
• Coordinate with developers, testers, cybersecurity personnel, infrastructure teams, and operations personnel to obtain missing or corrected information.
• Generate standard CMDB, change, baseline, and configuration-status reports.
• Maintain accurate records in accordance with applicable federal, DoD, program, records-management, and configuration-management requirements.
• Protect sensitive program information and follow approved access, handling, and repository procedures.
• Support continuous improvement of configuration templates, checklists, standard operating procedures, and evidence-management practices.

Qualifications

• An active Secret clearance or higher.
• A bachelor’s degree in information technology, information systems, or a related field, or an equivalent permitted by the applicable labor category.
• At least two years of relevant professional experience.
• Experience supporting configuration baselines or configuration-item records.
• Experience creating, updating, tracking, or maintaining change records.
• Experience supporting CMDB updates, reconciliation, validation, or evidence collection.
• Experience preparing or maintaining version descriptions and configuration summaries.
• Ability to maintain accurate technical records, logs, trackers, and supporting evidence.
• Ability to identify incomplete or inconsistent configuration information and coordinate corrections.
• Ability to follow established configuration-management processes, standard operating procedures, templates, and approval workflows.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong attention to detail, organization, documentation, and follow-through.
• Ability to collaborate effectively with configuration managers, developers, testers, infrastructure personnel, operations teams, and Government stakeholders.

Preferred Qualifications

• ITIL 4 Foundation or another relevant IT service-management certification.
• An entry-level configuration-management certification or formal configuration-management training.
• Experience supporting federal or Department of Defense information-technology programs.
• Experience with ServiceNow CMDB, BMC Helix, Jira Service Management, or a comparable configuration-management platform.
• Experience using SharePoint, Confluence, or another document and evidence repository.
• Experience with source-code or artifact-management platforms such as GitHub, GitLab, Azure DevOps, Artifactory, Nexus, or comparable tools.
• Familiarity with software configuration items, infrastructure configuration items, interfaces, dependencies, and application releases.
• Familiarity with change-control boards, change-advisory boards, configuration audits, or release-readiness reviews.
• Familiarity with Agile, DevSecOps, release-management, and secure software-development environments.
• Experience supporting audits, assessments, inspections, or formal evidence requests.
• Experience developing or maintaining templates, checklists, standard operating procedures, and process documentation.