Complex Service Technician @1008 Johnson Controls Inc.

[Hiring] Complex Service Technician @1008 Johnson Controls Inc.

Mar 16, 2025 - 1008 Johnson Controls Inc. is hiring a remote Complex Service Technician. 💸 Salary: $30-40 hourly. 📍Location: USA.

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Role Description

This role involves performing assigned system service and maintenance including preventative maintenance, commissioning, and installation.

Troubleshoot and resolve Security systems (Intrusion, Access Control, IP Video, Intercom, Network, Gates, and Barriers).
Diagnose and repair complex electronic control system malfunctions.
Provide sketches of field changes and discrepancies for engineering corrections and drawings.
Communicate with customers upon arrival and before leaving the work site.
Ensure high levels of customer satisfaction and meet regularly with customers to understand operating problems.
Keep customers informed on the nature of service provided, outstanding issues, and recommend system enhancements, upgrades, and repairs.
Promote the sale of add-on work.
Manage assigned work to meet professional execution, time, and customer satisfaction.
Report problems or changes to management immediately.
Interface with branch manager, service manager, service project manager, or subcontractors on projects.
Adhere to all Johnson Controls and customer safety standards.
Provide safety awareness on work sites.
May provide training to customers on electronic control systems operations.
Deliver manuals and documentation to the customer for training needs as required.
Mentor and train mechanical workforce on building automation systems.
Provide support to the mechanical staff on non-complex, non-critical equipment.
Compile job documentation, such as certificate of completion, customer training forms, training certificates, and punch lists.
Conduct extensive self-study to improve and maintain technical proficiency in company's product lines.
Complete certifications as required by the company.

Qualifications

3-5 years of industry experience or experience in servicing electronic systems.
Generally required knowledge of Low Voltage controls systems, site preparation, peripheral equipment installation, and servicing techniques.
Effective interpersonal skills to represent Johnson Controls to customers and other outside contacts in an ethical and professional manner.
Ability to explain technical information to technical and non-technical people.
Leadership skills to support the activities of Techs and subcontractors working on non-complex, non-critical Building Automation equipment.
PC experience required and the ability to program various systems (System, American Dynamics, Avigilon, Lenel, Genetec, Kantech, Amag, etc.).

Requirements

Vocational School four-year program or an Associate degree in electronics, Systems, computer technology, or a similar field plus three years of industry experience or five years of experience in servicing the electronic industry.
Ability to explain technical information to technical and non-technical people.
Leadership skills to support the activities of Techs and Subcontractors working on complex, non-critical Building Automation equipment.
Proficient in Networking & Service Software.

Benefits

Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on-the-job/cross-training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Tools and Equipment to complete all jobs
Providing Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Complex Service Technician @1008 Johnson Controls Inc.

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Salary 💸 $30-40 hourly	Remote Location USA
Job Type full-time	Posted Mar 16, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Complex Service Technician @1008 Johnson Controls Inc.

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