[Hiring] Community Resource Navigator @Findhelp Information Services

Role Description

We are hiring a vacant position. We're looking for people who are passionate about their communities and care about connecting people to the help that they need, when they need it.

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible.

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

• Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support
• Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice
• Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate
• Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140 hours over a four week period.

In this role you have the benefit of working from home, leveraging your home office. Candidates must live in Saskatchewan, and meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements.

Qualifications

• Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion
• Problem solving (able to make independent service decisions)
• Collaboration and teamwork
• Current knowledge of best practices in trauma informed mental health
• Proficiency in another language in addition to English is an asset
• Excellent communication skills
• Strong knowledge of the social service sector and health, government and community services
• Proficient in computer skills

Requirements

• Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field
• Minimum 2 years of experience (paid or volunteer) in the social services sector
• Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person
• Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities
• Strong teamwork skills

Benefits

• This Temporary Full-Time position consists of 140 hours of work in a four-week period.
• Possibilities of becoming permanent position
• Hourly Rate Range from $28.07 to 31.43
• Participation in CUPE's MultiSector Pension Plan

How to Apply

Applicants must be residents of Saskatchewan. Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Findhelp believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups.

If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants and will contact the individuals selected for an interview. No phone calls or emails please.