[Hiring] Community Outreach Liaison @SERO MENTAL HEALTH

Role Description

The Community Outreach Liaison will be the bridge between BrightQuest and the local community, fostering connections with key referral sources, brainstorming and executing potential partnerships or methods for engagement with the local community, maintaining a calendar for outreach events, and working closely with community partners to plan and execute various outreach events. This position will work collaboratively with the Treatment Teams, providers, and referents to ensure quality customer service, communication, and collaboration before, during, and after a client’s treatment stay. This position supports and drives facility referrals and admissions, along with client engagement as needed.

Essential Functions and Responsibilities

• Develop and maintain strong relationships with key referral sources such as hospitals, primary care physicians, social service agencies, and other mental health providers.
• Attend community events, conferences, and workshops to increase visibility and network with potential referral sources.
• Conduct presentations and workshops to educate the community about mental health and the services offered by the treatment center.
• Collaborate with local organizations to identify and address community needs related to mental health.
• Maintain the referent database using Salesforce. Ensure that contact information is current, and all activity is recorded daily.
• Maintain consistent activity levels for weekly meetings, facility tours, referrals, admissions, and maintain a high level of performance consistent with the expectations of the organization.
• Work in collaboration with the Admissions team in obtaining requested treatment records for incoming clients, as necessary.
• Provide treatment records in response to incoming requests with appropriate authorization.
• Transmit treatment records to continuing care providers, referents, feedback professionals, etc. at the conclusion of each client’s treatment.
• Prepare and distribute copies of treatment records in compliance with HIPAA Privacy Law.
• Work in collaboration with the clinical team and communicate with members of the Professional Relations team upon each new client’s admission and through treatment to identify appropriate aftercare resources.
• Conduct and have a high level of engagement in face-to-face meetings, frequent involvement in hosting various events (breakfast, lunch, dinner, networking, site visits).
• Have regular and consistent participation in industry networking events and virtual meetings.
• Sustain current referent relationships and develop new business referent relationships.
• Other Duties as Assigned.

Qualifications

• Bachelor’s degree in communications, marketing, business administration, psychology, social services or related field, or equivalent experience.
• Minimum of 2-3 years in a business development, marketing, or admissions role in behavioral health or a closely related field.
• Specific, required, current, and active licensure, registration, or certification must be maintained in good standing.
• Knowledge of records keeping, documenting, and filing.
• Sound understanding of mental illness, co-occurring disorders, milieu therapy, mental health, and levels of care based on individual’s needs.
• Working understanding of private pay and Out-of-Network providers, along with criteria for each level of care.
• Ability to relate well to people inside and outside the organization, use diplomacy and tact to diffuse high-tension situations, and provide solutions for problems that threaten internal and external relationships.
• Demonstrates ability to clearly and succinctly communicate verbally and in writing, with effective and dynamic presentation skills.
• Proficient computer skills and ability to use various software programs.
• Valid driver’s license in good standing and auto insurance.
• Successfully complete comprehensive background check (including criminal record clearance), MVR screen, and drug screen.
• Ability to multi-task in a fast-paced work environment.
• Flexibility to work evenings, nights, and weekends, and adapt schedule as needed.

Benefits

• Enrollment in multi-level medical, dental, and vision health benefits with substantial employer premium contributions.
• Employer paid Life Insurance and AD&D, Long Term Disability, Paid Parental Leave, and Employee Assistance Plans.
• Variety of voluntary benefits including Medical and Dependent Care Flexible Spending Accounts, Short Term Disability Coverage, Hospital Indemnity and Accident Plans, Critical Illness Coverage, and Legal Assistance.
• Generous Paid Time Off and Holiday Pay.
• Opportunity to enroll in the company’s 401(K) Retirement Plans with company match of 100% of the first 3% contributed and 50% of the next 2% contributed per paycheck.
• All benefits are effective the 1st of the month following 30 days of hire.