[Hiring] Outreach Manager II @Talent Acquisition

Role Description

The Outreach Manager II is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company’s energy efficiency programs. This position will also provide energy advice and coordination services for customers.

• Identify opportunities regarding energy efficiency and introduce various prescriptive and custom incentive measures that pertain to the customer segment.
• Coordinate with Management to ensure outreach processes are implemented efficiently and that all communication with other programs/departments is conducted properly and timely.

Qualifications

• Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered.
• 5+ years of experience within customer outreach/sales.
• Previous experience performing customer outreach initiatives with an energy efficiency program.
• Previous experience managing staff performing proactive customer outreach activities.

Requirements

• Strong customer service and communication skills.
• Ability to handle a wide variety of work and work in a fast-paced environment.
• Detail-oriented, organized, self-starter with the ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Committed to diversity and inclusion.
• Reliable transportation.

Benefits

• Starting salary between $92,000.00 and $102,000.00 annually.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Retirement benefits.
• Paid time off and paid holidays.
• Other company-sponsored benefits and programs.

Travel Requirements

• Willingness to travel up to 40%.