[Hiring] Community Manager @Wiz, Inc.

Role Description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily.

As our Community Manager, you’ll design programs that help customers succeed with Wiz by giving them a place to find answers quickly, discover fresh resources, and build deeper connections with their peers. You’ll create pathways that tie directly into the customer onboarding journey, help users adopt new features, and highlight the ideas that come straight from the community.

Your work will help customers feel connected, supported, and motivated to return. You’ll collaborate across product, customer success, field, and marketing to make sure the community isn’t just active, it’s valuable.

Qualifications

• 3+ years of experience building customer and community-related programs, with strong familiarity with Slack and other community platforms.
• 5 years of experience working in technology.
• Strong communication skills and a welcoming presence, with a proven ability to connect with users and make them feel seen.
• Experience working cross-functionally, especially with product, engineering, and customer success teams.
• 8 or more years of experience working in technology, specifically in SaaS or cybersecurity (preferred).
• Comfort with technical content and product roadmaps, with the ability to speak confidently with users and connect dots internally (preferred).
• A track record of building scalable engagement programs that deliver real value to customers and internal teams (preferred).
• Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems (preferred).

Requirements

• Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead.
• Foster customer to customer engagement: Build programs that drive deeper customer to customer engagement where customers are actively contributing to the community, answering peers’ questions, and sharing best practices.
• Encourage feedback that shapes the product: Establish clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction.
• Scale self-service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones.
• Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement.

Benefits

• Compensation for this full-time position includes base salary + bonus + equity + benefits.
• The US base salary range for this full-time position is $136,000 — $185,000 USD.
• Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.