[Hiring] Community Manager @WorldVia

Role Description

WorldVia Travel Network builds its member community through a family of Member Hubs—programs for advisors who specialize in specific types of travel—supported by private Facebook groups, dedicated WorldVia.PRO hub pages, and live and virtual events, alongside an overarching members-only Facebook group for all WorldVia advisors. The Community Manager is the day-to-day owner of the life of those programs and communities: the conversations, recognition, programming, and presence that keep members connected to one another and to WorldVia between formal events.

This role goes beyond moderation. The Community Manager helps shape vibrant, high-value member experiences across multiple community vehicles, ensuring that each Hub and the broader members-only community feels active, welcoming, supportive, and aligned with WorldVia’s brand and mission.

What You'll Do

• Member Hub Program Management
  • Serve as the day-to-day steward of WorldVia’s Member Hubs, including programs such as Crown and Diamond Clubs, Spark Society, and Thrillseekers.
  • Help plan and run each Hub’s monthly meeting, coordinating agendas, speakers, and follow-up.
  • Support the overall member experience across different vehicles that bring each Hub to life.
• Community Engagement
  • Moderate each Hub’s private Facebook group and the overarching members-only Facebook group.
  • Maintain a consistent daily presence across community spaces.
  • Welcome new members into groups and programs.
  • Surface and celebrate member wins, milestones, and contributions.
• Programming & Content
  • Plan and host recurring livestreams and interactive community formats.
  • Develop and publish ad hoc, non-educational community content.
  • Maintain a lightweight content calendar for community engagement.
• Member Recognition & Progression
  • Track members who newly qualify for access to programs.
  • Monitor members approaching the next tier and proactively encourage their progress.
  • Partner with internal teams to source member data for recognition and outreach workflows.
• Field Event Support
  • Support Agency Development on member meet-ups and other in-person experiences.
  • Serve as a visible, approachable representative of the Member Development & Engagement team at external events.

Qualifications

• Demonstrated experience in community management, social media engagement, or member-facing programming.
• A strong, warm written voice and comfort showing up live and on camera.
• Strong organizational skills and comfort tracking participation, milestones, and engagement patterns.
• A self-directed, proactive working style and sound judgment for maintaining positive, on-brand community spaces.
• Familiarity with the travel advisor, host agency, or membership-based business space is a strong plus.
• Willingness to travel periodically for member events and in-person community touchpoints.

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution.
• Fully-Funded Life Insurance (1x salary) & Long-Term Disability Insurance.
• Optional Employee-Paid Vision Insurance and Short-Term Disability Insurance.
• 401k with up to 4% Company Match.
• Paid Time Off + Company Holidays.
• Additional Day Off for Your Birthday and Work Anniversary.
• Opportunities for professional development and career growth.
• Travel industry perks and discounts.
• Collaborative and innovative work environment.