[Hiring] Community Engagement Manager @The Rounds

Role Description

This is a dedicated role that will own community growth and engagement at an organization that has built strong HCP relationships over the past 14 years. This role brings a fresh set of eyes to member engagement, sharpening what's worked, rethinking what hasn't, and turning that thinking into real systems, content, and relationships.

• Operationalizing Engagement: Defining and modernizing the processes, cadences, and systems this function runs on, turning disconnected efforts into something repeatable.
• Running the community: Owning the day-to-day pulse of our HCP community across whatever channels we use to host it, from welcoming new members to surfacing and resolving issues.
• Growing engagement: Identifying and nurturing highly engaged members, building the kind of one-to-one relationships that turn casual participants into advocates.
• Creating relevant content: Planning and executing discussion topics, content, and programming that HCPs find valuable, respecting their time and clinical credibility.
• Measuring what matters: Tracking sentiment, participation, and engagement metrics, and using data to drive change.
• Representing the member's voice internally: Leading member discovery through interviews, surveys, and other research, then translating what you learn into insight our Marketing, Product, and Customer Experience teams can act on.

Qualifications

• Community experience: You've grown or operated an online community, ideally for a professional, credentialed, or trust-driven audience.
• Fresh perspective: You can look at a program with years of history behind it and see where it's ready to evolve, bringing fresh thinking to member engagement without dismissing what already works.
• Strong executor: You can take a broad mandate or a leader's direction and turn it into something concrete and repeatable, translating vision into action.
• HCP audience fluency: You understand, or are genuinely curious to learn, what makes HCPs engage: peer credibility, time scarcity, and a low tolerance for anything that reads as promotional.
• Data-informed: You're comfortable using engagement and sentiment data to sharpen an existing program and make the case for where it should go next.
• Strong communicator: You write clearly and adapt your voice depending on whether you're welcoming a new member or briefing internal stakeholders.

Benefits

• Be a key voice at a health tech company with significant growth potential.
• Work directly with leadership; your ideas and feedback will shape strategy.
• Competitive base salary and health benefits.
• Flexible, remote-friendly work environment.
• Meaningful work; every relationship you build helps connect HCPs and improve patient care.

Company Description

The Rounds is a Health Care Professionals (HCPs) collaboration platform, a dynamic and fast-moving health technology company. The Rounds connects HCPs across Canada, enabling meaningful peer engagement, medical education, and life sciences partnerships that improve patient outcomes.