[Hiring] Community Associate @Eucalyptus

Role Description

You'll be the trusted voice our members lean on. Building real relationships, you'll motivate, engage, and guide them on their journey — while growing a buzzing, supportive online community that reinforces our mission and keeps members connected. You'll also shape and sharpen the processes behind the scenes, always looking for smarter ways to work and better ways to support our members.

• Contribute to the day-to-day running of our online community, building trusted relationships with members and ensuring it's a positive, valuable space where they share their experiences and support each other.
• Support (and bring fresh ideas to) virtual events, Q&A sessions, challenges, and other initiatives that foster a real sense of belonging and connection within the community.
• Moderate user-generated content to ensure it aligns with community guidelines, responding promptly and empathetically to posts and messages in a way that makes members feel heard.
• Work in a cross-functional, multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams, minimising patient safety risks.
• Use community insights and data to inform how we engage, educate, and inspire our members — spotting trends, tracking what's working, and continuously improving the experience.

Qualifications

• A relationship-builder: you love connecting with people, earning their trust, and making every member feel like they belong.
• Excellent communication skills, with a creative streak for keeping the community fresh and engaging.
• Comfortable working with data: you can read engagement and community metrics, draw out insights, and use them to inform decisions and improve outcomes.
• Organised, independent, and a strong team player.
• Excited by fast-paced change and creative problem solving.
• Obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution.

Requirements

• Bonus points for a background in nutrition, dietetics, or coaching, or for experience in content creation, social media management, or community management.

Benefits

• Support at every stage – Choose between medical aid support or a monthly wellness allowance, including a R400 wellness budget.
• Work where well-being matters – Enjoy 21 days of annual leave, fully remote work, up to 3 weeks of Work From Anywhere, team wellness initiatives like Strava challenges and Monday meditation.