[Hiring] Community and Member Advocacy Manager @Virta Health

Role Description

We're looking for a part-time contract Community and Member Advocacy Manager to help grow Virta's member engagement through a few key projects. This role is ideal for someone who genuinely enjoys building relationships, bringing people together, and creating meaningful experiences that strengthen our Virta member community.

You'll work directly with members and member ambassadors to coordinate local events, support community-building efforts on social media, and help transform participating members into long-term Virta advocates. Throughout the process, you will also help identify compelling member stories that can support the communications and marketing teams.

This is a highly collaborative role for someone who is energized by connecting with people and thrives in a fast-moving environment.

Contract Details

• Hours: 20 hours/week
• Length: 12 weeks
• Rate: $45-50/hr

Responsibilities

• Support three main initiatives through a 12-week sprint, focusing on growing our Virta member community.
• Member Meet-up Program:
  • Manage day-to-day operations of the program.
  • Work directly with Virta members to plan and execute local meet-ups.
  • Help recruit, onboard, and support Virta members who want to organize a local meet-up.
  • Coordinate outreach campaigns, event communications, RSVP management, and follow-up.
  • Maintain organized documentation, program trackers, event calendars, waivers, and contact lists.
  • Serve as a primary point of contact for highly engaged members.
  • Continuously evaluate the program and recommend improvements.
• Member Community Management:
  • Build authentic relationships with our community through ongoing communication and support.
  • Monitor comments and direct messages across Virta’s social channels.
  • Respond to member questions and conversations in a warm, thoughtful, and on-brand voice.
  • Escalate member support issues using Virta’s community care process.
  • Track social care cases and ensure they are resolved.
  • Share recurring member feedback, questions, and trends with the Communications and Member teams.
  • Follow community guidelines and privacy standards.
• Member Stories & Advocacy:
  • Source, organize, and manage Virta member stories.
  • Identify members with compelling health journeys for marketing initiatives.
  • Coordinate outreach, storytelling intake, marketing waivers, and approvals directly with members.
  • Maintain an internal, searchable library of member stories and testimonial assets.
  • Track member permissions, waivers, story status, and approved usage.
  • Proactively follow up with promising member advocates.

Contract Deliverables

• Activate 15 new Virta Ambassadors and launch Virta Member Meet-ups in 10 new priority markets.
• Increase meaningful community engagement by supporting timely, thoughtful interactions across channels.
• Identify and activate ~25+ new members for cross-channel initiatives.

Qualifications

• 3-5 years experience coordinating community programs, ambassador programs, customer events.
• Experience working directly with customers or members in a relationship-focused role.
• Experience supporting marketing campaigns or collecting customer testimonials.
• Passion for health, wellness, and helping people build meaningful connections.
• Experience with social media community management or customer care platforms.
• Comfort navigating sensitive health-related conversations with empathy and good judgment.
• Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Values-driven culture

• You put people first and take care of yourself, your peers, and our patients equally.
• You have a strong sense of ownership and take initiative while empowering others.
• You prioritize positive impact over busy work.
• You have no ego and understand that everyone has something to bring to the table.
• You appreciate transparency and promote trust and empowerment through open access of information.
• You are evidence-based and prioritize data and science over seniority or dogma.
• You take risks and rapidly iterate.

Compensation

Virta has a location-based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is an expected hourly rate of $45-50/hour.

Privacy and Security

As part of your duties at Virta, you may come in contact with sensitive patient information governed by HIPAA. You will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

Remote Work

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.