[Hiring] Commercial Property Supervisor @Davies

Role Description

We are on the lookout for a Commercial Property Claims Supervisor to join our team. As the Supervisor, you will be responsible for overseeing a team of claims professionals handling property-related claims, including commercial property losses and other first-party property exposures. This role ensures claims are handled in accordance with company policies, client service standards, and regulatory requirements while maintaining operational efficiency and high-quality claim outcomes.

Key Responsibilities

• Team Leadership & Development
  • Supervise and support a team of property claims adjusters across multiple levels of claim complexity.
  • Provide coaching, mentoring, and technical guidance to support adjuster development and performance.
  • Conduct performance evaluations, training sessions, and ongoing feedback discussions.
  • Assist with hiring, onboarding, and workload distribution across the claims team.
• Claims Oversight
  • Monitor claims handling activities to ensure compliance with company guidelines and client expectations.
  • Review high-exposure or complex property claims and provide guidance on claim strategy and resolution.
  • Approve claim settlements within assigned authority limits.
  • Ensure appropriate reserve setting, claim documentation, and investigation practices.
• Operational Performance
  • Monitor operational performance metrics including claim cycle time, quality assurance results, and productivity measures.
  • Identify opportunities for operational improvements and implement best practices across the claims team.
  • Support leadership with reporting and performance insights related to property claims operations.
• Client & Stakeholder Collaboration
  • Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters.
  • Participate in client meetings and provide updates on claim trends, outcomes, and performance metrics.
  • Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.
• Compliance & Quality Assurance
  • Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements.
  • Support internal audits, quality assurance reviews, and operational compliance initiatives.

Qualifications

• 5+ years of property claims handling experience.
• Adjuster licensing as required by jurisdiction.
• Strong knowledge of property claims investigation, evaluation, and settlement practices.
• Experience handling complex or high-value property claims preferred.
• Excellent leadership, communication, and decision-making skills.
• Experience with Xactimate preferred.

Requirements

• Prior supervisory or leadership experience preferred.
• Experience handling commercial or large-loss property claims.
• Familiarity with property estimating tools and vendor repair networks.
• Industry designations such as AIC, CPCU, or equivalent.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.
• Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.