[Hiring] Commercial Property Manager @Scale Virtually

Role Description

The Commercial Property Manager VA supports the day-to-day operations of a commercial property in Indianapolis, keeping leasing, tenant requests, maintenance, property information, and documentation moving without constant supervision. You will manage multiple active workflows at once, including:

• Prospective tenant and application activity
• Lease paperwork
• Move-ins and move-outs
• Maintenance requests
• Vacancy updates
• Floor plan changes
• Tenant concerns
• Events
• Property documents

This is an execution-heavy role for someone who can work independently, manage competing priorities, and make sound decisions about when to act, when to follow up, and when to escalate.

Core Responsibilities

• Property Marketing and Vacancy Updates
  • Keep commercial vacancies current on LoopNet MLS, including unit status, availability, renovations, and other relevant property information.
  • Coordinate with the current architect when floor plans need to be updated.
  • Maintain accurate unit information across property marketing materials and internal records.
  • Eventually take ownership of updating floor plans using AutoCAD or another floor plan editing tool.
• Leasing Support
  • Support the screening of new rental applications by gathering, organizing, and reviewing the required information.
  • Communicate with prospective tenants and applicants throughout the leasing process.
  • Assist with preparing lease documents and associated paperwork.
  • Coordinate lease signings and follow up on outstanding documentation.
  • Coordinate move-in and move-out processes.
  • Support lease renewal activity by tracking upcoming renewals.
• Maintenance and Work Order Management
  • Gather information on maintenance issues and determine the appropriate next step.
  • Coordinate with internal team and vendors for repairs or maintenance.
  • Track open maintenance requests through completion.
  • Keep work order information current.
  • Escalate issues when necessary.
• Document Control
  • Develop and maintain standardized formats for forms and documents.
  • Apply consistent document layouts, fonts, formatting, and other readability standards.
  • Keep documents organized and accessible.
  • Manage multiple documents simultaneously while maintaining accuracy and consistency.
• Tenant Concierge
  • Respond to tenant and guest requests involving common areas, events, Wi-Fi access, and building access.
  • Determine what information or action is required for each request.
  • Plan, organize, and coordinate building events.
  • Ensure events and tenant activities follow applicable building rules and requirements.

Qualifications

• Proven work experience in property management.
• Strong written and verbal English communication.
• Excellent proficiency in AppFolio.
• Ability to manage multiple active property-management tasks simultaneously.
• Strong problem-solving ability.
• Strong attention to detail.
• Ability to work independently in a remote environment.
• Ability to communicate early when an issue is blocked or information is missing.
• Comfort working across various tasks rather than within a single narrow workflow.

Requirements

• Proven work experience in property management.
• Strong written and verbal English communication skills.
• Excellent proficiency in AppFolio.
• Ability to manage multiple active property-management tasks.
• Strong problem-solving ability.
• Strong attention to detail.
• Ability to work independently in a remote environment.
• Ability to communicate early when issues arise.
• Comfort working across various tasks.

Benefits

• Paid Time Off (PTO)
• Health Maintenance Organization (HMO)
• Fully Remote Work

Application Instructions

To apply, submit your resume and a short introduction explaining your commercial property-management experience. Your application must also answer a specific scenario regarding tenant issues.