[Hiring] Commercial and Domestic Loss Adjuster @Crawford & Company

Role Description

Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

• Support clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k.
• Investigate each claim with tact and a calm manner, establishing the facts and policy details to work towards a resolution.
• Manage client relationships through delivery of SLA's and KPI’s, along with proactive Client and Broker interaction.
• Liaise with colleagues in different business areas such as Casualty, Major & Complex Loss, Contractor Connections, and Legal.
• Ensure thoroughness in the claims process by collating and recording all necessary statements and information.
• Remove hurdles in the process, taking responsibility to resolve issues and ensure swift settlement whenever possible.

Qualifications

• Experienced Adjusters who enjoy providing solutions.
• Previous Loss Adjusting or complex high value Claims Handling experience is essential.
• ACII or CILA qualified, or qualified by experience with commitment to achieve personal qualifications.
• Extensive knowledge and understanding of FCA procedures and TCF initiatives.
• Extensive knowledge of the insurance market.
• Extensive technical knowledge within the adjusting arena.
• Understanding of Client SLA compliance/productivity/quality requirements.
• Proven proficient working knowledge of scoping software and hand held device use.
• Full UK driving licence.

Requirements

• Good negotiation skills for arranging appointments and explaining information during settlement discussions.
• Ability to understand what matters to the customer and prioritize their needs.
• Good IT skills with a keen eye for detail.
• Flexibility in travelling.