[Hiring] Collector I @Kapitus

Role Description

Kapitus is looking for a diligent Collector I to join our growing Operations team. You will report to the Collections Operations Team Manager and collect on defaulted accounts owed to the company. You will work with your team to meet the monthly targets.

• Provide tools, strategies and best in class service to establish repayment behaviors with customers
• Develop and negotiate payment plans, while adhering to all legal regulations and compliance requirements
• Keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid
• Perform maintenance, research, and resolution on past due accounts
• Ensure appropriate written correspondence is generated and sent to customers
• Access database information, pulling up credit reports, and locating other publicly available records in adherence to the Fair Debt Collection Practices Act
• Achieve department KPIs for calls to customers and payment arrangements, while meeting all quality guidelines
• Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space

Qualifications

• 2+ Years of Collections, Recovery or Sales experience
• Call Center experience
• Strong written and verbal communication
• Experience being a contributor for policies and procedures
• Experience achieving metric and quality performance
• High School Diploma or GED

Benefits

• Competitive Base Salary Range of $33,400 - $51,500
• Monthly Operations Incentive Plan
• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC)
• Flexible Spending Account: Set aside pre-tax dollars for qualified out-of-pocket expenses
• Lifestyle Spending Account: Employer sponsored post-tax benefits for physical, mental and financial well-being
• 100% Company Paid Insurances: Basic short-term and long-term disability insurance, as well as vision insurance
• Voluntary Insurance: Supplemental life insurance and enhanced short- and long-term disability coverage
• Paid Maternity and Parental Leave: Company-paid leave beyond state-mandated policies
• Commuter Benefits: Pre-tax benefits on parking and commuter expenses
• LifeBalance Program: Discounts on outdoor activities, arts, health, and fitness
• Plum Benefits Discount Program: Exclusive discounts on shows, travel, car rentals, and more
• Tuition Reimbursement: Up to $5,000 annually for further education
• Travel Reimbursement for all work-related travel
• Paid Time Off and Sick Time
• Retirement Benefits: 401K plan with a 25% match on contributions, up to 6% of annual salary

Company Description

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed.

Our company is fast-paced, and teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay, and solid opportunity for growth.