[Hiring] Collections Officer @Commercial Credit Adjusters Ltd

Role Description

As a Collections Officer, you will:

• Speak with consumers who’ve missed payments—some recently, some long-term
• Establish contact through inbound and outbound calls
• Work within clear policy and process to offer fair and firm solutions
• Negotiate payment arrangements in accordance with client and company guidelines
• Investigate and advise on payment plans and settlement options
• Serve as the contact/liaison for your assigned account portfolio
• Document calls accurately and meet compliance standards
• Manage each call with confidence, an empathetic ear, and clear boundaries
• Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.

Qualifications

• Fluency in English and Inuktitut is required for this role due to the need to communicate with Nunavut-based consumers.
• Skilled in negotiation and conflict resolution
• Self-motivated, goal-oriented, and detail-focused
• Ethical and professional in all interactions
• Comfortable working independently and in a fast-paced team environment
• Proficient with computers and able to navigate multiple software programs
• Experience in collections, customer service, or call centers is a bonus but not required.

Requirements

• To meet provincial licensing requirements, you must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
• Be available for full-time work.
• Criminal Record Check is required for successful candidates.

Benefits

• Paid training and licensing to help you feel confident and prepared from day one
• Full-time hours, including standard 8:00 AM to 4:30 PM shifts and prime-time weekday options
• Competitive commission structure that rewards your performance fairly
• Group benefit plan to support your health and peace of mind
• Friendly, inclusive, and supportive team culture
• Eco-friendly commute (Work from Home)
• Opportunities for growth and development
• Hands-on learning in credit reporting, credit repair, and personal budgeting
• Team leaders who understand the job and are committed to helping you thrive
• Clear tools and frameworks that guide your decisions and keep things consistent

Company Description

Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca.